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My merchant center product still pending on a week.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I successfully upload my product 8 days ago But it's still pending. why? Please help me.

1 Expert replyverified_user

My merchant center product still pending on a week.

[ Edited ]
Top Contributor
# 2
Top Contributor

google takes about three-business-days to review items,
images, the website, landing-pages, etc., to verify the
details against current shopping-ad rules and policies.

verify the current status by inspecting the products-feeds processing
by clicking on the feed's name and clicking on the item's title under
the products-list-tab of the merchant-center-account:
https://merchants.google.com/mc/products/sources
https://merchants.google.com/mc/items

 

otherwise, inspect all images, the entire website, all landing-pages,

physical inventory details, etc., against all google's current policies.

if the orange awaiting-review/pending status remains after three
full business-days then the best likely course is to contact google:
https://support.google.com/merchants/contact/processing

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants/answer/6363310
https://support.google.com/merchants/answer/188489
https://support.google.com/merchants/topic/7293660
https://support.google.com/merchants/answer/160567
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants#topic=7259127

Re: My merchant center product still pending on a week.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you very much. after use this link (
https://support.google.com/merchants/contact/processing) then how much time
need to reply and approving product?

My merchant center product still pending on a week.

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome.

 

there is no defined time for how long google may take.

 

if there are no issues, google typically takes 72-hours or

so to resolve the status after google has been contacted

and a person has been assigned to the case; if there are

any issues remaining, then all issues must be fixed; if all

the issues cannot be properly fixed, then shopping-ads

cannot be used.

 

if there are issues found on the website,

or within the feed, then be certain to fix

all potential issues and resubmit the feed,

before contacting google.