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My account suspended, this is crazy

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account google merchant with name: Been Store Online (Account ID <edited by a Community Manager as noted below> )

I don't understand WHY my account suspended. I want to detail and help me FIX it.

Many store same my store, but they not suspended.

Thanks

 

NOTE: This post has been edited by a Community Manager in order to remove personal information. This is done, per our Community Posting Guidelines, in order to protect your privacy and/or account security.

1 Expert replyverified_user

Re: My account suspended, this is crazy

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Buy And A,

Did you receive an email notifying you of the suspension? If so, can you share the details (barring any personal or account details)?

If not, you can find Google's Merchant Center policies, here, which may help you understand what has happened: https://support.google.com/merchants/answer/188484?hl=en

Best,
Amy

Re: My account suspended, this is crazy

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Amy,
I'm received email from google merchant, and tell me "does not comply with our Google Shopping Policies available at http://www.google.com/merchants/policies.html "
But i wan to detail error or policies from google and help me fix it.
Thanks

Re: My account suspended, this is crazy

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Buy And A,

Did it mention a specific policy, or among the list of policies is there one that sticks out to you as having been broken?

If not, you should reach out to the support team and they should be able to let you know which policy has been violated. From there, you'll need to correct the violation and apply for Reinstatement.

Here is more information on the process: https://support.google.com/merchants/answer/2948694?hl=en

Here is a link to merchant center support: https://support.google.com/merchants/answer/4581834?hl=en

Hope this helps!

Re: My account suspended, this is crazy

Top Contributor
# 5
Top Contributor

Hello Buy And A,

 

Welcome to AdWords Community.

 

Could you share you website URL here? Let me see if I can point out the possible violations for you. 

 

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: My account suspended, this is crazy

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Re: My account suspended, this is crazy

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
You know Google have to work out to tell exact reason why account is suspended. Not just to say its because Shopping polcies. Shopping policies can have many reasons of suspension

Re: My account suspended, this is crazy

[ Edited ]
Top Contributor
# 8
Top Contributor

Hello Buy And A,

 

Thank you for sharing the URL. 

 

Having spent not more than 5 minutes on your website, I could find several issues. To keep it simple, let me share a few with you:

 

Your checkout page has an Expired SSL. See the image below: 

 

ssl-error

 

Apart from this, you are selling products of different established brands, but your copyright statement claims Been Stores Online. There is no privacy policy, disclaimer, refunds policy etc.. on your website.

 

In short, you need to work on your website. Also, please take Amy's suggestion, and go through the guidelines properly. 

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.