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My Merchant Center account has been suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hello - I have recently had my Merchant Center account suspended - it was my first feed submission.

 

I received an email stating this problem [USER SAFETY (MISREPRESENTATION OF SELF OR PRODUCTS) Omission of relevant information Failure to clearly and conspicuously disclose any related conditions before and after purchase.]


Having read the help webpage https://support.google.com/merchants/answer/6150127  in this explanation it says [Make sure to provide users with accurate contact information before they start the checkout. A basic contact form on your site is not enough.] 

 

If this is indeed the issue I have, can someone please explain where and by what method does this accurate contact information need to be made available on the site (which page(s)) and what detail is required?

 
Thank you and kind regards, Tibor

1 Expert replyverified_user

Re: My Merchant Center account has been suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

on the contact-us page google typically looks for detailed trust related signals:
e.g. a current-business-telephone-number that will be answered during posted
business-hours, an exact physical street-address that resolves properly
on google-maps, valid business-email, valid, legal, business-name, etc. --
in addition to obvious links that detail the store's return-and-refund policies

and billing terms and conditions, on every landing-page.

 

user-safety/misrepresentation is a rather serious policy violation
and is typically researched by people on the policy-teams using
a wide range and variety of trust related signals.

 

for example, feedback from a variety of sources and customers.

 

for example, supply-chains and physical inventory stock details.

 

also, be certain all landing-pages conform to all rules
and policies -- such as obvious return, refund, and
contact-us links, no pop-ups or similar overlays, etc.

 

regardless, such suspensions may be permanent.

 

otherwise, the best likely course would be to contact google.