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Missing Product Identifiers

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

So, a while ago my Google Shopping feed stopped working. I contacted support and was notified that this was becuase we were missing product identifiers. I ensured them that there were some of which they told me to add a new section to the data feed called 'identifiers exist'. Unfortunately I am not the person who originally set up this data feed, and therefore have very little knowledge whatsoever of where to access and add these identifiers. I have access to the FTP for my site and thats about it. Unfortunately trying to get this message across to support was very difficult and resulted in me recieving multiple of the same preset email. Our site has now not been appearing on Google shopping for months and this has prevented us from making any profit. If anybody could please assist me on getting this fixed it would be a life saver.

 

Thank you very much,

Richard

- CountrySmiths.co.uk

1 Expert replyverified_user

Re: Missing Product Identifiers

Top Contributor
# 2
Top Contributor

the best likely course would be to contact

whoever set up the original data-feed and

whoever will be maintaining the data-feed

information going forward.

 

in addtion to the changes for product-identifiers,

the data-feed must be kept up-to-date with any

changes to google's policies and with any changes

to your physical inventory or website.