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Merchant feed 'Account suspended due to policy violation: Google Shopping policies' - no idea why!?

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
 
2 Expert replyverified_user

Re: Merchant feed 'Account suspended due to policy violation: Google Shopping policies' - no idea wh

Top Contributor
# 2
Top Contributor
Your product is categorized under health supplements and medicine, which requires a whole set of strict rules.

The most common violation is making statements and claims that the product can achieve but are not backed by science researched backed by a government body. Also you make a claim to be the first and only cod liver oil. When making any claims, you need to make sure you can prove this.

In most cases this is not possible, and by removing any claims or statements you may ask to be reviewed again. Make sure that you have removed any claims or statements in the feed and the whole of your website, this includes blogs, embedded content, product landing pages etc...

Also make sure that your ingredients are not banned which can be checked here: https://support.google.com/merchants/contact/suspended

When you have done this you can ask for a review here: https://support.google.com/merchants/contact/suspended

You may also before asking for a review, is to contact Google directly for more info: https://support.google.com/merchants/contactflow

Hope this helps
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Re: Merchant feed 'Account suspended due to policy violation: Google Shopping policies' - no idea wh

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for the reply. I have simplified the description and removed the claims. I have checked and the ingredients are allowed (they are also commonly used in many other cod liver oils).

I wish Google gave more of a reason as to why it was suspended.

Re: Merchant feed 'Account suspended due to policy violation: Google Shopping policies' - no idea wh

Top Contributor
# 4
Top Contributor
With Google Shopping, in my experience, they are more forthcoming about the actual reason. You just need to call them and ask.