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Merchant center delivery settings with a different currency

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

We are running a multi-currency shop. Shipping service rates are setup in EUR and are then converted to the currency of the customer.

We have set up delivery rates in the delivery tab in merchant center, in the currency of destination country.

For example, for US we set up these fees in USD in merchant center.

Problem is with exchange rates changing, the shipping fees in merchant center are now different from those on our website.

Can we set up the fees in EUR in merchant center and have Google Shopping do the conversion? (even if products are in USD)

I found few info about this but read somewhere the shipping fees had to be in destination currency.

Would there be another solution ?

Thank you,

Robin

 

 

 

1 Expert replyverified_user

Merchant center delivery settings with a different currency

[ Edited ]
Top Contributor
# 2
Top Contributor

generally, any automated currency-conversion by merchants is not allowed,
with respect to shipping-price or the product-price -- google expects
fixed-prices, to show identically for all users, at all times, regardless

of a user's physical location, or any other user-identifiable information,

such as browser, user-agent, ip-address, etc -- or is otherwise a policy

violation and grounds for disapproval or suspension from the program,

at any time.

(1) yes, for the product-price, if the landing-page shows a fixed
product-price, in the same currency as the submitted-currency,
then google allows google to handle the currency-conversion

for the  shopping-ad, for a different target-country, based on

settings within the merchant-center-account.

(2) no;  google will not handle any shipping-related conversions --

shipping for an item must be exactly accurate or an overestimate;
shipping may be set in the account or submitted in the primary-feed,
or within a supplemental-feed -- any shipping submitted in a feed will
override any and all shipping-settings for that particular item.