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Merchant account suspended

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# 1
Visitor ✭ ✭ ✭

My account is new.  I think I comply with all of google rules, but my account still was suspended. I don't know why?  somebody help me!

1 Expert replyverified_user

Re: Merchant account suspended

[ Edited ]
Top Contributor
# 2
Top Contributor


there should have been a follow-up email outlining the issue.

issues can relate to the data being submitted, product images,
type of item, account settings, feed settings, target-country,
website details, supply-chain, or some combination of these --
a single disapproval or suspension can be for multiple issues.

google has rather stringent rules, policies, and requirements for the
target-country, type of item, images, feed, supply-chain, and website.

be certain that the account is not associated with any past violation.

generally, a hand-inspection of all account settings, all submitted
(feed) data, and the website, against all current rules, policies,
and recommendations might be done, while working with google.

first, check the main dashboard within the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

verify that there is only one, single, (data) feed registered --
any syntax or related issues can sometimes cause the feed to
be processed improperly without errors but items disapproved.

the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.

if the api is being used to submit product-data
then, also check under the api-diagnostics tab.

be certain that id values have not changed for
any submitted item; all items are tracked by id.

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links.
check for any information under the technical-details.

if the account is new and no data has been submitted yet,
first verify the website is not associate with a past violation
then, check all email addresses listed under the settings-tab --
where google would send an email detailing the issues.

be certain google is not blocked via spam or similar
filters and the always-send-results option is selected.

otherwise, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, etc, posted here within the public forum
[minus any personal or private information] to help diagnose any potential
issues or offer more specific suggestions.

generally, google may disapprove an item or feed,
or suspend a website or an account, at any time.

otherwise, simply contact or re-contact google directly and ask
for a merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist