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Merchant account suspended what i do

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# 1
Visitor ✭ ✭ ✭

 I get my an email to inform me google shop account is suspended for violating price and payments of google.and I have fixed them.requesting a reevaluation of your feed.I have sent my request for 4days.there is no google staff conntect me and reevaluate my account.what i need to do ?

1 Expert replyverified_user

Re: Merchant account suspended what i do

[ Edited ]
Top Contributor
# 2
Top Contributor

(1) be certain that the item's price within the submitted (feed) data,

the item's price displayed on the website, and the price charged to

the customer, match exactly at all times -- also, be certain that all

collected checkout information is https/ssl secure.

 

be certain the price and all information on the landing-page

is identical for all users, at all times, regardless of where a

user might be physically located.

 

importantly, automated price-currency conversion is generally not allowed.

 

(2) after all issues have been fixed, both within the feed and on

the website, re-upload the feed with all items that you wish to list.

 

check the feed-status-summary report and the quality-tab within

the merchant-center, approximatly 72-hours after the feed has

been re-uloaded -- check for any feed or website issues.

 

(3) submit the following form:

https://support.google.com/merchants/contact/feed_reevaluation

be certain the contact information is accurate and up-to-date.

 

there is no set time for how long the reevaluation may take;

to help avoid delays be certain all (feed) data submitted and

the website adhere to all rules, policies, and requirements.

https://support.google.com/merchants/?hl=en#topic=3404779

 

(4) otherwise, a google-adwords representative

from the google-ads-team may be contacted here --
http://support.google.com/adwords/answer/1385067

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize

that the issue concerns "product listing ads".