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Merchant account suspended, how open new one?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Joanne,

 

Sorry this is not an answer but I have had my products in my feed suspended for 2 weeks as Google says that my prices in my feed and landing page do not match but THEY DO!! I have called support every day and still I have 100% products NOT showing???

 

Why can Google not fix this. I have been told every day that a specialist department is working on it and then got an email to say that it had been resolved but I still have all my products disapproved and not showing!! This has had a massive effect on my online business and can't get an answer from no one!!!!!

 

Sorry to tag onto your post but I have been getting so frustrated its driving me nuts!!!

 

Come on Google.....get it all sorted!!

2 Expert replyverified_user

Merchant account suspended, how open new one?

Top Contributor
# 2
Top Contributor

Please do not post your queries or account issues to other merchants threads. Instead please create a new thread by clicking on the big blue button in the Google Merchant category. Otherwise we can not assist you. This forum is for resolving issues, not venting frustrations.

 

If a product is disapproved, it does not mean you are suspended. A suspension and a product disapproval are two completely different things.

 

A product can be disapproved if you have not followed policies or feed requirements. You as a merchant or advertiser are responsible for your data info and understanding all policies and requirements.

 

If you would like help from other forum members, please provide as much details as possible and we will gladly help with your situation limited to our knowledge, experience and documentation.

 

If providing detailed info of your disapproved product and product information is not possible, than contact Google directly here : https://support.google.com/adwords/answer/7218750

 

Hope it helps.

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Merchant account suspended, how open new one?

Top Contributor
# 3
Top Contributor

Do you show different prices according to the location of the visitor?

 

Regardless, do not open a new merchant centre account. That's against policy and the result will be the same anyway, as the system is automated.