AdWords
2.8K members online now
2.8K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Merchant account payment

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am an android developer and had android apps on play store for more than 5 years. Recently I have created new app but unfortunately it caused some violation and I got email from Google that my accounts are ceased and now I have no access to apps or merchant account. There is no meaningful answer to my questions and requests after that. I asked to remove that app and re-instantiate my account but there is no reply. Email from Google does not talk about which policy is violated. I don't understand that why Google let the app publish at first place if it is violating anything. My merchant account is blocked too and I haven't received any answer on when and how much Google will pay to my remaining balance from merchant account. Any recommendation on what should I do now or just have to wait endlessly for the reply and money.

1 Expert replyverified_user

Re: Merchant account payment

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Re: Merchant account payment

Top Contributor
# 3
Top Contributor
for google-play and merchant (wallet) account
issues the google-play forum is currently here --
https://productforums.google.com/forum/#!forum/play

this forum is for purchasing advertising, for selling physical goods --
not for selling apps, google-play, merchant/wallet, or related issues.

the merchant-center and google (play) payments-merchant-center-account,
have nothing whatever to do with each other; their names are simply very
similar and are therefore often confused.

one is for paid-ads and advertising -- and the
other is for (apps) payments and purchase-flows.

see also
https://support.google.com/googleplay/android-developer#topic=3452890