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Merchant Products Not Appearing In Adword

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I'm new to Google Merchant / Adwords and I'm having trouble adding products from my Merchant feed to my Product Ad campaign.  Basically; my products are not availble for selection into the ads.

 

I have my Merchant and Adwords account linked with a product feed submitted to Merchant.  About 75% of my products have 'active'.  I have followed the instructions to create a Shopping campaign in Adwords and I believe I have done this correctly but I can not add any of my 'active' products to the Ads.

 

Can anyone shed some light please?

 

Many thanks,

Mark.

1 Expert replyverified_user

Re: Merchant Products Not Appearing In Adword

[ Edited ]
Top Contributor
# 2
Top Contributor

google may sometimes take 24-72 hours or so

before all active items have their status updated

and can be seen within the linked adwords-account.

 

generally, re-check the feed-status-summary-report,
the products-tab, and the quality-tab to be certain
there are no issues reported with the feed, items,

or website, and to verify no items are under review
.

 

 

Re: Merchant Products Not Appearing In Adword

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Celebird, thanks for the reply.

Most of the products in my feed have the green tick, just one disapproved and a few still under review. There are no reported errors with the feed.

My campaign is getting impressions even though there are no products in it, what's that all about? This is very frustrating.

Re: Merchant Products Not Appearing In Adword

Top Contributor
# 4
Top Contributor
first, you're welcome.

the best likely course is to contact a person
at google who can look into the accounts --
http://support.google.com/adwords/answer/1385067

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting google, be certain to emphasize
that the issues relate to "product listing ads".

Re: Merchant Products Not Appearing In Adword

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

So after a few days the products started to display in my Adwords Shopping campaign.  The problem is, the feed in Google Merchants confirms that there are 106 products in the feed but it only tried to verify 54 of these.