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Merchant Centre 'Product identifiers provided but 'identifier_exists' set to false.'

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all.

 

Having a little trouble with our Merchant Centre. A lot of the products we stock (clothing) are imported from the likes of Australia and USA, and do not come with a GTIN of any form, other than a style number in SOME cases, therefore the only product identifier we are able to provide is 'brand', and not MPN or EAN/etc. Therefore, in our Google Shopping Feed for these items, we have set the 'identifier_exists' attribute to false, however Merchant Centre is providing the following error/warning:

"Product identifiers provided but 'identifier_exists' set to false."

 

Is there a way to solve this? I don't want my account to be suspended because of this, when I can't think of a way around it?

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Accepted by RobSkelton (Top Contributor)
October

Merchant Centre 'Product identifiers provided but 'identifier_exists' set to false.'

Top Contributor
# 2
Top Contributor
Marked as Best Answer.
Solution
Accepted by RobSkelton (Top Contributor)
October

Merchant Centre 'Product identifiers provided but 'identifier_exists' set to false.'

Top Contributor
# 2
Top Contributor

If a GTIN or MPN does not exist, than do not submit Brand, GTIN and MPN and submit identifier exists to the value of no

 

https://support.google.com/merchants/answer/6324351?hl=en&ref_topic=6324338

https://support.google.com/merchants/answer/6324461?hl=en&ref_topic=6324338

https://support.google.com/merchants/answer/6324482?hl=en&ref_topic=6324338

https://support.google.com/merchants/answer/6324478?hl=en&ref_topic=6324338

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