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Merchant Centre Image Issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 51 products in my feed. 13 are approved, the rest is dissaproved with the following reason:

Ensure that Google can access and crawl your images

 

The images are all reachable. They are essentially the same as the ones that are approved.

I can't seem to find contact information for Google Merchant Center helpdesk.

 

Please advise....

 

Attached i have one of the images that is dissaproved.

170210130-H

2 Expert replyverified_user

Merchant Centre Image Issues

Top Contributor
# 2
Top Contributor

Here are my suggestions

 

Make sure the site and images can be accessed from all over the world, not just from your IP.

Make sure the robots.txt file allows access : https://support.google.com/merchants/answer/6098185?hl=en

 

If you give us samples of the landing page url and image url, we can check if we spot something.

 

This is a member to member forum and we have no access to your account.

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Merchant Centre Image Issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've checked everything but the images are exactly the same as the images for the other products that were approved.

How often does Google crawl to try and approve a dissaproved product?

 

Does anybody have a way to get in contact with Google? The Live Chat in the Help area states that there aren't any specialists online at the moment. It's been like that for days.

Merchant Centre Image Issues

Top Contributor
# 4
Top Contributor

Login to Google Merchant or Google Adwords than go to the top right corner and select help, there you will see all the available support options.

Or click here : https://support.google.com/adwords/answer/7218750

 

The duration of getting a product approved depends on if it can get approved, for example if you have a product that is not aloud on Google Shopping than the approval will never happen, or if for example you have keywords that are against Google's Policy. But if you have everything correct, within 5 working days.

 

Hope it helps.

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Merchant Centre Image Issues

Top Contributor
# 5
Top Contributor

as an aside, note that the website must be able to keep pace
with all google's crawl requests, for all images, at all times.

if the issue is not related to multiple or other policy violations,
then one possibility would be to try a smaller-size image,
using a completely different file-name, possibly under a
completely different directory.

 

most servers can handle an image around 300x300 pixels or so.

for example, rather than using:
http://www.example.com/images/800x800clock.jpg
try:
http://www.example.com/fixed-images/300x300clock-10272017.png

using a smaller image should help to determine if

the issue is with the server's performance or not.

the image must also adhere to all other policies.