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Merchant Center reports images as invalid

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The data quality report for a client of mine states that about 50 odd images are invalid, and the items are being disproved for the listings.

 

When we look at the images we can't see anything immediately wrong with most of them (there were a couple of actual issues with watermarks that are being resolved).

 

e.g. http://www.absolute-snow.co.uk/Admin/Images/Big/50769daf-d0ba-416e-ac55-c0b008d4933814093100801_1_12...

 

What is wrong with this image to make it invalid?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Matthew P
September 2015

Re: Merchant Center reports images as invalid

[ Edited ]
Top Contributor
# 6
Top Contributor

 

first, you're welcome.


a google-adwords representative from the
google-ads-team may be called directly here --
https://support.google.com/merchants/answer/4581834

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize
that the issue is related to "product listing ads".

indicate both the adwords customer-id

and linked merchant-center account-id.

indicate the exact message and location of the message.

if all the flagged images have a brand-manufacturer's logo and
the information has nothing to do with your business then,
possibly indicate that to the person investigating the issue.

View solution in original post

Re: Merchant Center reports images as invalid

Top Contributor
# 2
Top Contributor

neither watermarks nor text are allowed.

if the text is actually part of the product itself then,
a person at google will likely need to be contacted
directly to override the automated detection systems.

if the watermarks were recently removed then
google may take 24-72 hours or so to detect the
removal or the image file name may need to be
renamed after the correction is made and the
data (feed) resubmitted or both.

Re: Merchant Center reports images as invalid

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Just to confirm - you believe the logo printed on the jacket is being detected as a watermark by Google's software, so we need to get someone to manually approve it?

The watermark was on an unrelated older product, not this jacket image which has never had one.

Re: Merchant Center reports images as invalid

Top Contributor
# 4
Top Contributor

yes, based on the limited example that was posted;
promotional information of any kind is generally
not allowed -- including logos -- not just watermarks.

however. forum members cannot look into accounts or feed histories.

Re: Merchant Center reports images as invalid

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
OK, thanks, we shall try get in touch with Google to get the images manually approved. Any pointers?
Marked as Best Answer.
Solution
Accepted by topic author Matthew P
September 2015

Re: Merchant Center reports images as invalid

[ Edited ]
Top Contributor
# 6
Top Contributor

 

first, you're welcome.


a google-adwords representative from the
google-ads-team may be called directly here --
https://support.google.com/merchants/answer/4581834

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize
that the issue is related to "product listing ads".

indicate both the adwords customer-id

and linked merchant-center account-id.

indicate the exact message and location of the message.

if all the flagged images have a brand-manufacturer's logo and
the information has nothing to do with your business then,
possibly indicate that to the person investigating the issue.