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Merchant Center data discrepancies with Structured Data Testing Tool

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# 1
Not applicable

We have had our product feeds going for a while and I am in the process of cleaning up the data in our ERP to conform to Google's and Schema's policies. I was missing Product Attribute - Condition and have since fixed all of the products that did not have New, Used or Refurbished. Google Merchant Center confirms that it is seeing the new attribute.

 

Now I go to Structure Data testing tool and it does not see it and Merchant Center still says I don't have the data there even though when you look at a particular item it does show the condition attribute.

 

I'm lost. Any ideas?

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April 2016

Re: Merchant Center data discrepancies with Structured Data Testing Tool

Top Contributor
# 4
Top Contributor
If you have existing schema data than you need to ether delete the old schema data or copy elements you need from the code into your existing schema. If you don’t do this, than Google will see two product listings which will result in errors.

For Example, if I already have the price, priceCurrency and availability, but do not have itemcondition. Than you need to copy the one line itemcondition and paste it inside the offers container. And not create a new offer container.

<meta itemprop="itemCondition" itemtype="http://schema.org/OfferItemCondition" content="http://schema.org/NewCondition" />

Also note that if you have it correctly and you can see it in the structure data testing tool, it can take up to 30 days for the warnings to disappear in the diagnostics tab of Google Merchant. Take a note of the number of condition issues and revisit in a week, if it goes down, you have done everything correctly.

If it stays the same or increases you need to check your coding again.
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Re: Merchant Center data discrepancies with Structured Data Testing Tool

[ Edited ]
Top Contributor
# 2
Top Contributor

simply disable the (optional) automatic-item-updates feature within
the merchant-center-account settings and resubmit the data -- then,
any related structured-data or microdata messages may be ignored.

 

otherwise, if the intent is to implement the automatic-item-updates feature,
all rich-snippets on the website must (a) adhere to merchant-center rules
and policies related to using microdata for google-shopping, (b) reflect the
submitted (feed) data, and (c) be in sync with physical, on-hand, inventory
reality at all times, to avoid a disapproval or suspension, at any time.

otherwise, forum-members cannot look into any account or submitted-data --
but a merchant-center product-listing-ads support-specialist at google may
be contacted directly --
https://support.google.com/merchants/contactflow
https://support.google.com/merchants/answer/4581834

see also
https://support.google.com/merchants/answer/188495
https://support.google.com/merchants#topic=3404778

Re: Merchant Center data discrepancies with Structured Data Testing Tool

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Might be possible, your html code is not correctly implemented. You should ask your designer to resolve this issue. Use proper attributes for structured data items.


Regards,
Virendra
Marked as Best Answer.
Solution
Accepted by topic author
April 2016

Re: Merchant Center data discrepancies with Structured Data Testing Tool

Top Contributor
# 4
Top Contributor
If you have existing schema data than you need to ether delete the old schema data or copy elements you need from the code into your existing schema. If you don’t do this, than Google will see two product listings which will result in errors.

For Example, if I already have the price, priceCurrency and availability, but do not have itemcondition. Than you need to copy the one line itemcondition and paste it inside the offers container. And not create a new offer container.

<meta itemprop="itemCondition" itemtype="http://schema.org/OfferItemCondition" content="http://schema.org/NewCondition" />

Also note that if you have it correctly and you can see it in the structure data testing tool, it can take up to 30 days for the warnings to disappear in the diagnostics tab of Google Merchant. Take a note of the number of condition issues and revisit in a week, if it goes down, you have done everything correctly.

If it stays the same or increases you need to check your coding again.
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Re: Merchant Center data discrepancies with Structured Data Testing Tool

Not applicable
# 5
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Thank you. I think this is what is happening and my code is missing the condition attribute. Will need to get my designer to update the site code.

Re: Merchant Center data discrepancies with Structured Data Testing Tool

Not applicable
# 6
Not applicable
You are correct. Thanks for the insight.

Re: Merchant Center data discrepancies with Structured Data Testing Tool

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# 7
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Our product mix changes daily so the auto update would definitely need to be in place. I think is it related to missing parts of the offer schema that relates to condition type.

Re: Merchant Center data discrepancies with Structured Data Testing Tool

Top Contributor
# 8
Top Contributor
Glad you found the issue. If you have any other issues let us know. Smiley Happy
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