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Merchant Center and Shipping Dimensions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI there,

 

We have a variety of items that are not very heavy but are very long.  We are using the default "FedEx Ground" shipping method for our items.  Unfortunately the rates that Google is returning in Merchant Center does not match the rates that are returned through FedEx.  Therefore, it doesn't match the rates that we display on our website.

 

Our item has the following dimensions included in the feed:
shipping height: 6 in

shipping width: 3 in

shipping length: 95 in

shipping weight: 1.45 lb

 

In Merchant Center it shows that item shipping to New York, NY 10001 at $19.31.  If I enter that same information on the FedEx website, I receive about $35.00 (which is close to what we get billed).  This item was disapproved through Merchant Center because the rate Google returns is lower than the price we show on our website, which is the price from FedEx.

 

Google has not been able to help with this error, and they recommended that I post on this forum for help.

 

Anyone have this problem?  Anyone have this problem resolved?

 

Thanks a ton!

james

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Merchant Center and Shipping Dimensions

[ Edited ]
Top Contributor
# 2
Top Contributor

about the only resolutions are to add a shipping_label attribute
and set an override for such outliers, or submit the override as
a valid shipping-attribute.

the override is best set or submitted as a reasonable overestimate --
since exact values depend on the location of the user, as calculated
by google, automatically during user-searches, and with respect to

the carrier-rates on the website, for the item-offer.

the override may also be set using a feed-rule or google's contant-api

to keep pace with any changes associated with the carrier (e.g. fedex) --

if there have been historic, frequent, large, rate-fluctuations that would

exceed the overestimate.

otherwise, to avoid a more serious policy-flag in the future,
remove all such items from being submitted -- possibly consider
using other campaign-types/ad-formats, to advertise such items.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Merchant Center and Shipping Dimensions

[ Edited ]
Top Contributor
# 2
Top Contributor

about the only resolutions are to add a shipping_label attribute
and set an override for such outliers, or submit the override as
a valid shipping-attribute.

the override is best set or submitted as a reasonable overestimate --
since exact values depend on the location of the user, as calculated
by google, automatically during user-searches, and with respect to

the carrier-rates on the website, for the item-offer.

the override may also be set using a feed-rule or google's contant-api

to keep pace with any changes associated with the carrier (e.g. fedex) --

if there have been historic, frequent, large, rate-fluctuations that would

exceed the overestimate.

otherwise, to avoid a more serious policy-flag in the future,
remove all such items from being submitted -- possibly consider
using other campaign-types/ad-formats, to advertise such items.