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Merchant Center and Adwords Domain Change - How Do We Ensure Our Reviews Don't Disappear?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We will be changing our domain name in a couple of weeks. We know that we need to change it in Adwords, Webmaster Tools, etc. The procedure for changing our domain on Google and with the company we use for collecting reviews is something we understand how to do.

 

Our current Google Product listings show ~300 reviews for our company. What will happen in Google Products in the short-term? Will our reviews disappear temporarily? This could cause a large disruption in business, so we need to know how to prevent this from happening.

1 Expert replyverified_user

Re: Merchant Center and Adwords Domain Change - How Do We Ensure Our Reviews Don't Disappear?

[ Edited ]
Top Contributor
# 2
Top Contributor

if google-customer-reviews are being used for seller-ratings,
then the best likely course is to contact google directly --
https://support.google.com/merchants/contact/gcr_merchant_contact
https://support.google.com/merchants/contactflow

otherwise, for seller-ratings from a third-party, data-collection
is automated by google -- usually with the review-data submitted
by or coordinated by the third-party, independent review-website;
if a third-party is used to collect review-data for seller-ratings, then

the best likely course would be to contact the review-website's
support-organization directly, before making any changes.

see also
https://support.google.com/adwords/answer/2375474
https://support.google.com/merchants/topic/7095697