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Merchant Center Product Reviews - Trouble Getting Reviews Visible

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# 1
Visitor ✭ ✭ ✭

We've been successfully using Google's Shopping campaign pretty much since it's launch and are now trying to work in Product Reviews. We have manually compiled an XML feed of 140 reviews of the most popular product for testing, however, we've been having trouble getting them to display. My understanding is that the most likely case is that for the reviews to display, there needs to be a minimum of 50 reviews for each product. Now, my question is: does this only apply to the reviews that are in our Product Data Feed or the entire site? 

 

Any information would be greatly appreciated.

 

Thanks!

1 Expert replyverified_user

Re: Merchant Center Product Reviews - Trouble Getting Reviews Visible

[ Edited ]
Top Contributor
# 2
Top Contributor

product-ratings require 3 or more reviews, for a product --
from any source that google allows, including merchants,
3rd-party review-aggregators, editorial-sites, and consumers.

for a merchant to be eligible to upload product-reviews for their inventory,
requires a minimum of 50-reviews across all inventory items submitted --
only currently in stock physical inventory items should ever be submitted

in the products-feed.

generally, accurate global-trade-data is required, from the manufacturer,
submitted by the merchant, for google to match the product-rating to the
submitted item-offer -- accurate gtin, and brand are critical.

otherwise, google will attempt to match the item via the
id in the product-feed and sku in the product-ratings-feed,
and other attributes such as landing-page url.

product-ratings are also restricted by target-country.

otherwise, product-ratings show purely at google's discretion based
on the search-terms used, relevance, and other factors -- currently,
there is no way for merchants to force product-reviews to show.