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Merchant Center Menu missing Feed and Diagnostics

[ Edited ]
Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Has something changed today, when i log in I cant look at my products, upload a feed or check diagnostics as the links are simply not there?

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi @huggettm

 

Do you have a screenshot available. I have logged into multiple accounts that I manage and all of those links specified in your post are visible and fully functional to me.

 

Tom

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Untitled-1 copy.jpg

 

This is the menu as it appears to me now

Re: Merchant Center Menu missing Feed and Diagnostics

Top Contributor Alumni
# 4
Top Contributor Alumni

Have you tried cleaning your cache and cookies? and re-visiting the page?

 

Is this in every browser? Have you tried using an alternative browser?

 

Currently by logging in to any of my accounts at https://www.google.com/merchants/

 

I see the below -

 

Capture.JPG

 

Tom

 

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Tom,

This is a multi account, I have another account that is singular and that appears fine,

Yup tried firefox and chrome also cleared cache

Re: Merchant Center Menu missing Feed and Diagnostics

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi I'm getting the same. I wanted to upload a couple of feeds (Fetch) today from different websites as I'd been working on them, but the options are no longer there.

Cleared cache and cookies - using Firefox - could it be the browser?

Re: Merchant Center Menu missing Feed and Diagnostics

Top Contributor Alumni
# 7
Top Contributor Alumni

Hi @huggettm

 

Sorry I missed this was an Multi- Account.

 

Yes, my own login is displaying the same problem. I can not access any information for individual accounts when I click on the Account name under the accounts Tab.

 

This is probably a temporary internal problem, however, let me see if I can find anything out.

 

Tom

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I've tried it on Opera and it shows the same as Firefox.

This is a multi-account.

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
Hi Tom that was my fault for not specifying

Re: Merchant Center Menu missing Feed and Diagnostics

[ Edited ]
Top Contributor Alumni
# 10
Top Contributor Alumni

Hi @Kevin O

 

It doesn't appear to be a browser problem. I have tried it in Chrome, FireFox, Safari, Internet Explorer on both a Mac and PC, same problem for me. 

 

Tom