AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.6K members online now
3.6K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Merchant Center Menu missing Feed and Diagnostics

[ Edited ]
Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Has something changed today, when i log in I cant look at my products, upload a feed or check diagnostics as the links are simply not there?

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @huggettm

 

Do you have a screenshot available. I have logged into multiple accounts that I manage and all of those links specified in your post are visible and fully functional to me.

 

Tom

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Untitled-1 copy.jpg

 

This is the menu as it appears to me now

Re: Merchant Center Menu missing Feed and Diagnostics

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆

Have you tried cleaning your cache and cookies? and re-visiting the page?

 

Is this in every browser? Have you tried using an alternative browser?

 

Currently by logging in to any of my accounts at https://www.google.com/merchants/

 

I see the below -

 

Capture.JPG

 

Tom

 

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Tom,

This is a multi account, I have another account that is singular and that appears fine,

Yup tried firefox and chrome also cleared cache

Re: Merchant Center Menu missing Feed and Diagnostics

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi I'm getting the same. I wanted to upload a couple of feeds (Fetch) today from different websites as I'd been working on them, but the options are no longer there.

Cleared cache and cookies - using Firefox - could it be the browser?

Re: Merchant Center Menu missing Feed and Diagnostics

Participant ✭ ✭ ☆
# 7
Participant ✭ ✭ ☆

Hi @huggettm

 

Sorry I missed this was an Multi- Account.

 

Yes, my own login is displaying the same problem. I can not access any information for individual accounts when I click on the Account name under the accounts Tab.

 

This is probably a temporary internal problem, however, let me see if I can find anything out.

 

Tom

 

 

Re: Merchant Center Menu missing Feed and Diagnostics

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I've tried it on Opera and it shows the same as Firefox.

This is a multi-account.

Re: Merchant Center Menu missing Feed and Diagnostics

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
Hi Tom that was my fault for not specifying

Re: Merchant Center Menu missing Feed and Diagnostics

[ Edited ]
Participant ✭ ✭ ☆
# 10
Participant ✭ ✭ ☆

Hi @Kevin O

 

It doesn't appear to be a browser problem. I have tried it in Chrome, FireFox, Safari, Internet Explorer on both a Mac and PC, same problem for me. 

 

Tom