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Merchant Center Account Has Been Suspended?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi All,

 

I have setup merchant center data feed. All products were inserted and were in pending review. But now i found this error:

 

All your items have been suspended from the destinations and countries listed below. Please see the Help Center or contact us for more details.
Suspended from: Search API for Shopping in: all countries Reason: Your account is suspended due to a violation of our Terms of Service and Google Shopping Policies. Learn more
Suspended from: Shopping in: all countries Reason: Your account is suspended due to a violation of our Terms of Service and Google Shopping Policies. Learn more

 

what does it mean? I'm only showing my ads in USA. Please help me out what might be the reasons behind this account suspension?

 

Thanks

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
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Accepted by James_Clemens (Top Contributor)
September

Re: Merchant Center Account Has Been Suspended?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi Mandeep

 

Sadly only Google can assist you with the reasonings behind suspension. 

 

This is especially true as we cannot see your feed or even know that of your URL.

 

You should have received an email from Google in regards to this suspension, please reply to this and ask for clarification.

 

Google Shopping Policy - https://support.google.com/merchants/answer/188484

Google Shopping Terms - http://www.google.com/intl/en-gb/policies/terms/

 

If you did not receive an email then please contact them in the most suitable way to you here - https://support.google.com/merchants/?rd=1#contact=1&topic=3404818

 

Suspension can relate to your feed, website or both. If you can link your website in a reply we could take a look, however, as stated, it is best to work directly with Google, they are the ones who know the answer and wouldn't simply be speculating.

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
September

Re: Merchant Center Account Has Been Suspended?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi Mandeep

 

Sadly only Google can assist you with the reasonings behind suspension. 

 

This is especially true as we cannot see your feed or even know that of your URL.

 

You should have received an email from Google in regards to this suspension, please reply to this and ask for clarification.

 

Google Shopping Policy - https://support.google.com/merchants/answer/188484

Google Shopping Terms - http://www.google.com/intl/en-gb/policies/terms/

 

If you did not receive an email then please contact them in the most suitable way to you here - https://support.google.com/merchants/?rd=1#contact=1&topic=3404818

 

Suspension can relate to your feed, website or both. If you can link your website in a reply we could take a look, however, as stated, it is best to work directly with Google, they are the ones who know the answer and wouldn't simply be speculating.

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

 

Re: Merchant Center Account Has Been Suspended?

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Thanks a lot Tom

Re: Merchant Center Account Has Been Suspended?

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆

No problem, let me know if I can help further, when you hear from them.

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

Merchant Center Account Has Been Suspended?

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Hi,

 

Please follow the email sent by Google Support / Google Merchant Center Support team.

 

Best

Merchant Center Account Has Been Suspended?

Top Contributor
# 6
Top Contributor

This thread has been closed to new replies since it is from 2014. Please do not post to older threads.

 

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.

 

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen

to start a new topic.

 

Thank you.

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