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Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The graphs available both at account level and merchant level have not updated since the 5th of June.
Is this a known issue? They're quite useful for making sure that we're uploading feeds correctly.

Thanks.

1 Expert replyverified_user

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
are you logged in directly on merchant center or through adwords? This usually happens when using through adwords.

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I always check directly in merchant center.

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
and your PLA ads are actually showing on the google SERP?

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yeah, everything /seems/ to be working fine. However, we have over 2mil products, and the charts are good for highlighting if a chunk of feeds fail.

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
In that case i'm not 100%, was there a price update recently made and the feed? Something is definitely wrong though as mine scans every 2 -4 hours.

Give your rep a shout! Sorry cannot help you!

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
We run separate price updates throughout the day, hasn't been a problem in the past.
I came here as my direct e-mails resulted in there being no help available as it's API related. Not that they didn't try to help though!
Bit frustrating.

Re: Merchant Center API Dashboard Issue

Community Manager
# 8
Community Manager
Hi Wendy R,
Are you still experiencing this issue? Let me know if you are and I'll get someone to look into it further for you.

Kathleen

Re: Merchant Center API Dashboard Issue

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Kathleen,
Yes, this is still an issue. Chart still hasn't updated since the 5th June.

Thanks.

Re: Merchant Center API Dashboard Issue

Community Manager
# 10
Community Manager
I'm going to ask for one of our specialists to look into this for you. Expect an email from the AdWords team soon.

Kathleen