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Merchant Account Suspended for T-Shirt Shop

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Merchant account was suspended recently, and the reason code was Misrepresentation of Self or Product with subcategory Untrustworthy Promotions.  I'm selling t-shirts and other clothing.  I'm using PayPal to accept payments, so I'm not getting people to pay for nothing like the Merchant help docs suggest.

 

Any idea why this could be happening?  Could it have something to do with the different options for the shirts, like color and size?

 

Thanks for any help!

 

-Eric

1 Expert replyverified_user

Merchant Account Suspended for T-Shirt Shop

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Eric,

Could you please share your website URL? 
The chances of reinstating your account is slim.... I would recommend revising your entire website selling strategy. 

 

Merchant Account Suspended for T-Shirt Shop

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Here is my URL: http://www.thisismyfavoriteshirt.com/

 

Thanks for any insight you can share

Merchant Account Suspended for T-Shirt Shop

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hey,

The first glance, website doesn't own https... Google is taking down accounts that doesnt own https. 

& you need to super careful when using the product images... because the actual product may vary from website product image.... 

I would recommend re-designing your website appropriately to advertise with Google

Merchant Account Suspended for T-Shirt Shop

[ Edited ]
Top Contributor
# 5
Top Contributor

This type of violation is very serious and in most if not all cases, your account is permanently suspended. The violation can be your products, business model, trust factor etc...

 

1 thing you can try is to update your contact details. You need to add a address that is accurate and can be found in Google Maps, telephone number, business hours and contact form.

 

When you have added this, you can request for a new review here : https://support.google.com/merchants/contact/suspended

 

If you are still disapproved, then there is nothing you can do and you will need to find other advertising methods other then Google Shopping.

 

Google does not suspend accounts if it does not run on HTTPS, the chrome browser new features has nothing to do with Google Merchant Center as of writing.

Redesigning your website is not required, your product landing page follows Google's landing page policy.

 

Hope this helps.

 

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Merchant Account Suspended for T-Shirt Shop

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you, @Emmanuel F, I appreciate your helpful feedback.  I have made the adjustments as you suggested and submitted a request for review.