Merchant Account Suspended Issue
i have one question for Merchant account suspended issue. on 30 May 2014 my merchant account has been suspended due to some violation as per google notification . in that mail they describe violation point.
1. shipping violation Issue :
In this case google found different shipping price on landing page. on data feed it is different and on landing page it is differnet. my concer is they are right as per guideline . but if my business serve nation wide product and shipping rate as per State wise located. it is not flat shipping we are giving to all nation wide customer. but we are giving flaxibale shipping to our customer . kindly go throut below example
1. if any customer make order from Atlanta shipping rate will be Example : $65
2. if any customer make order from Toledo shipping rate will be Example : $10
In this case what Shipping rate i can consider for my product feed ! Looking forward your valuable inputs on it.
Re: Merchant Account Suspended Issue[ Edited ]
June 2014 - last edited June 2014
for u.s. feeds, a shipping rate per region (state) is required
if a per-region shipping-rate is what the customer will be
charged by default and shown on the website.
the shipping-rate(s) must be either exactly correct
or an overestimate for the majority of users within
the (registered feed's) target-country, at all items.
if any shipping information set within the account is
based on weight, then a shipping_weight attribute
must be submitted, per item, with an exact and valid
shipping_weight value -- a valid shipping_rate value
includes a number, space, and supported unit -- e.g.
shipping information may be either set
within the merchant-center-account or
within the submitted (feed) data -- any
data submitted for an item will override
the account-settings for that item.
all data submitted must match the default
information shown on website, and reality,
at all times -- or is otherwise grounds for
disapproval or suspension, at any time.
all data shown on the (link landing-pages) of the website
by default must be identical for all users regardless of
which country is being targeted or where the user is
items submitted as in stock must be labeled
accurately on the website, must be physically
in your on-hand inventory, and must be physically
in-transit to the customer within 3-business days.
to correct the suspension, simply make any corrections
within the submitted data or on the website (or both)
to conform to the policies -- then, resubmit the data
(feed) and request a review from google.
for certain physical items, if the shipping or other policy requirements
cannot be met (both on the website and within submitted (feed) data),
then those items simply cannot be submitted and must be removed
from the feed altogether before requesting a review - in some cases,
if all the items cannot meet the policies then the merchant-center and
product-listing ads simply cannot be used; but other adwords ad-types
might be an option depending on the details.
details are currently here --