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Merchant Account Suspend Due to Policy Violation - Hacking (Products That Enable Dishonest Behavior)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We received the email below from Google and would like your assistance to take a look at our site and see what maybe going on. Not exactly sure how we are violating this policy and what we need to fix it. Thanks!

 

Dear Google Shopping Merchant,
 
We've reviewed your Google Merchant Center account and found policy violations.
 
Your Merchant Center account has been suspended, and your products no longer appear on Google Shopping. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.
 
-- Policy violations to fix 
 
Your Merchant Center account is in violation of the following policies:

HACKING (PRODUCTS THAT ENABLE DISHONEST BEHAVIOR)

Google Shopping doesn't allow products that enable a user to gain unauthorised access (or make unauthorised changes) to systems, devices or property.

Visit https://goo.gl/j8sjo3 to learn more on Products that Enable Dishonest Behavior policy.

Also, learn what you can do to address the “hacking” violation: https://goo.gl/1I3WH1


Examples of products violating the policy:


The list of examples provided above is not an exhaustive list of all violating product listings. The sample is intended to help you identify the root cause(s) for the violation(s) found.

 
 
If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting https://goo.gl/sMaEgy
 
Sincerely, 
The Google Shopping Team 
 
-------------- 
Don't reply directly to this message. It was sent from a notification-only email address that doesn't accept incoming email. Instead, use the contact link included above.

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Accepted by MosheTLV (Top Contributor)
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Merchant Account Suspend Due to Policy Violation - Hacking (Products That Enable Dishonest Behavior)

Rising Star
# 2
Rising Star

Google does not allow the promotion of products that promotes dishonest behavior, spy cameras are not allowed to be sold on Google Shopping or any product that promotes this type of behavior.

With these devices you can gain confidential data.

 

There is not much we community members can help as these products are simply not allowed.

 

Hope it helps.

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Merchant Account Suspend Due to Policy Violation - Hacking (Products That Enable Dishonest Behavior)

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for your prompt response. I have removed all products from the feed/our site that may fall in the same situation. Once this is done, can I ask for an account review or is it impossible to recover from this? Thanks!

Merchant Account Suspend Due to Policy Violation - Hacking (Products That Enable Dishonest Behavior)

Rising Star
# 4
Rising Star

I think you can, however not 100% sure.

I recommend you fill in the form from the link below and explain you have removed the products in violation.

 

https://support.google.com/merchants/contact/suspended?rd=1#contact=1&ts=6081780

 

Hope it helps.

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