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Logo image rejected : The submitted image must be a logo that matches

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I have the same problem, and as you said, my logo matches all my store pages and had been using it in my company for 3 years...., specs are ok... some can help?....

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Marked as Best Answer.
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Accepted by topic author Alvaro D
October

Logo image rejected : The submitted image must be a logo that matches

Top Contributor
# 4
Top Contributor

Your logo image is 600 by 600, it can only be 500 by 500. Please check Google's documentation to validate your image : https://support.google.com/merchants/answer/7059936?hl=en

Your second image is 999 by 499 it can only be 1000 by 500.  Please check Google's documentation to validate your image : https://support.google.com/merchants/answer/7059936?hl=en

 

Hope it helps

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Logo image rejected : The submitted image must be a logo that matches

Top Contributor
# 2
Top Contributor

Please supply a sample, so we can review the issue. Alternatively contact Google directly.

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Re: Logo image rejected : The submitted image must be a logo that matches

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi - I created my account yesterday and experienced the exact same problem - can you assist? My logo meets all the requirements stated, is on my website, has a transparent background etc. My website is www.symphonicasound.com

Symphonica2_1-1-ratio.pngSymphonica2_2-1-ratio.png

Thansks!

Marc

Marked as Best Answer.
Solution
Accepted by topic author Alvaro D
October

Logo image rejected : The submitted image must be a logo that matches

Top Contributor
# 4
Top Contributor

Your logo image is 600 by 600, it can only be 500 by 500. Please check Google's documentation to validate your image : https://support.google.com/merchants/answer/7059936?hl=en

Your second image is 999 by 499 it can only be 1000 by 500.  Please check Google's documentation to validate your image : https://support.google.com/merchants/answer/7059936?hl=en

 

Hope it helps

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’