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Issue with Missing shipping information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I recently updated my feed after changing my website product cost. Once it is updated, the feed started to throw "missing shipping information" error.

 

I am mapping my site's "shipping" attribute with value "FREE SHIPPING" to google's shipping_label. Also have set up the same under shipping settings in the merchant account.

 

For some reason when i see a product from the list section of feed, i get the below message and also the above said error message for the feed.

 

"We were unable to derive a rate from any of the shipping methods created in shipping settings. Shipping settings"

 

Can someone help me to solve this issue asap since it has stopped my shopping ads completely ?

2 Expert replyverified_user

Issue with Missing shipping information

Top Contributor
# 2
Top Contributor

If you are using shipping labels, than you need to assign a shipping setting in your Google Merchant Center account settings.

 

Login to Google Merchant Center and go to Shipping / Delivery, than check if you have add a shipping rate with the label being FREE SHIPPING, if not create one.

Than fetch the feed again and it will pick it up.

 

Hope it helps.

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Issue with Missing shipping information

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Shipping rate is given as fixed cost of $0.

 

Already set and still facing issue

Issue with Missing shipping information

Top Contributor
# 4
Top Contributor

I recommend delete the shipping setting, than recreate it. Than fetch the feed again.

 

Also make sure that you match the word shipping label word identically.

 

More info : https://support.google.com/merchants/answer/7050921

 

If that does not work, than please contact Google directly here : https://support.google.com/adwords/answer/7218750

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Issue with Missing shipping information

Top Contributor
# 5
Top Contributor

If every product has free shipping, then don't have a shipping label. Just use $0 in the settings for every product.

 

Issue with Missing shipping information

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks. Spoke to the customer support.

 

Apparently they want me to remove shipping set up from merchant account or shipping_label column from the feed

Issue with Missing shipping information

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Yes about to do that. Thanks