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Is this how google really is?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Signed up. I have no idea at all what anything is or what to do or how to use it. I called support 11 times. First 6 times the phone operator hunged up on me, the 7th time the lady frustrated me to the point i hunged up on her. 8th time the person heard my frustration and thought it was funny. 9th person called me strange. 10th person, i was on the phone for almost 2 hours, got no where, no help, did not learn a thing and they escalated it to a team and that won't be until the 16th, so i need a team to learn how to use merchant central? Wow. Finally 12th time I called and asked for a supervisor, waited 20 minutes for a non supervisor to answer then waited 10 more minutes for them to say supervisors went home for the night. What? your a 24/7 business that has no managers and then he replied we are not 24/7, mon through fri, 9 to 8. What!!!!!!!!????? Wow. So after an all day fiasco, I regret signing up for anything to do with google. The merchant center adding of products is busted and ridiculous, the adwords is just a scam. I am a security systems provider, my ad says so, when you search for that topic, you get my competitor, ADT. So with what I learned from adwords, people click on my link, charge me even though they did not buy anything. So I can make a bot to click on my competitors ad's 1,000 times a day, without buying nothing, solely to rack up their adwords. That makes sense to you? And adsense. Signed up but it keeps saying my website is in violation which it is not. Then adwords, I turned it off after 9 clicks and 28 dollars with out selling anything, then after I turned it off, I get a message saying it is back on but it is not on and that 9 clicks on went to 9,000 clicks being off. Finally analytics. Why is facebook and godaddy's numbers in the thousands for visitors but analytics says 60, total. So bad support, bad products and uselessness. Is this the google way?

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
May

Is this how google really is?

Top Contributor
# 2
Top Contributor

I fully understand your frustrations, please note this is a public forum for members and we are not part of Google. Google may read these topics but will rarely or never interact.

 

As we have no insight on your account, we require in depth information about the violation to help you resolve it. To do so, please provide the exact copy of the email sent to you by Google. If you can not find it, please login to Google Merchant Center > top right corner > click on the mail icon and find the email. And the messages found in Products > Diagnostics > Account / Item warnings and errors

 

Make sure that if you want to advertise that you have read the basics on Adwords official documentation, as advertising has a lot of moving parts, it's easy to make a mistake.

 

Asking specific questions on this forum will allow forum members to answer you with info. As Google advertising is so large giving you a simple answer how to improve your advertising is rather difficult.

 

In most cases when your setup is correct, it can take up to 100 clicks of a sale to take place. With an expected CTR of 1% or above being the suggested minimum.

 

Here are some documentations that all merchants need to read

 

https://support.google.com/merchants/answer/6149970

https://support.google.com/merchants/answer/4752265

https://support.google.com/merchants/answer/6363310

https://support.google.com/merchants/answer/7052112

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May

Is this how google really is?

Top Contributor
# 2
Top Contributor

I fully understand your frustrations, please note this is a public forum for members and we are not part of Google. Google may read these topics but will rarely or never interact.

 

As we have no insight on your account, we require in depth information about the violation to help you resolve it. To do so, please provide the exact copy of the email sent to you by Google. If you can not find it, please login to Google Merchant Center > top right corner > click on the mail icon and find the email. And the messages found in Products > Diagnostics > Account / Item warnings and errors

 

Make sure that if you want to advertise that you have read the basics on Adwords official documentation, as advertising has a lot of moving parts, it's easy to make a mistake.

 

Asking specific questions on this forum will allow forum members to answer you with info. As Google advertising is so large giving you a simple answer how to improve your advertising is rather difficult.

 

In most cases when your setup is correct, it can take up to 100 clicks of a sale to take place. With an expected CTR of 1% or above being the suggested minimum.

 

Here are some documentations that all merchants need to read

 

https://support.google.com/merchants/answer/6149970

https://support.google.com/merchants/answer/4752265

https://support.google.com/merchants/answer/6363310

https://support.google.com/merchants/answer/7052112

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Is this how google really is?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I mentioned nothing of a violation. After I wrote this, my account got suspended so how did you know this? My account got suspended for violating nothing, there is zero violations because I did not use merchant center not once, I tried to get help but google's support has to be the worst on the planet, literally. So that is the google way? Give the worse support possible, provide the worst products and services possible and when the customer asks for help, suspend. Google is useless, google is scam and google can do nothing for businesses.

Is this how google really is?

Top Contributor
# 4
Top Contributor

1) I do not see where I mention I know you are suspended

2) Your asking for help, without providing any info. As you can imagine this does not allow forum members to guide you

3) If you want help from fellow merchants, freelancers, agencies or specialist (forum members) please provide information such as type of violation, what errors and warnings you have, what your website is etc...

4) We can't help with complaints as we are forum members, I recommend you submit a formal complaint here : https://support.google.com/adwords/answer/176378?hl=en

 

Again, I want to emphasize this is a public forum for people to help other people, to allow us to help you, you need to give information about your issue, just complaining here, will not allow us to help you.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’