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Invalid images- are valid images, but they cause items to be inactive -what's the issue

Community Manager
# 1
Community Manager

Thread copied from Merchant Center Forum

 

My product feed has over 7000 skus in it.Over 300 SKUs are inactive because Google sees images to be "invalid". 
Image link provided within the feed resolves. For example:

http://www.equipatron.com/media/catalog/product/o/e/oep-91-802_3.jpg
http://www.equipatron.com/media/catalog/product/o/e/oep-91-805_3.jpg
http://www.equipatron.com/media/catalog/product/o/e/oep-91-165_3.jpg

Image size and resolution are within recommended by Google parameters
SKUs are in stock
Google Support is not able to identify what the "issue" with images.They ask to modify robots.txt file to allow full access to the website. I'm not able to provide full access since it will cause more harm (due to indexing)than benefit.
Image bot has full access to media folder where all images are located.
My robots.txt contains:
User-agent: *
disallow: /catalogsearch
disallow: /*.html?multi=true
User-agent: Googlebot-Image
allow:/media/catalog/product/
followed by sitemaps directories

I crawled image links file with Screaming Frog that crawls similar to Google bot and it didn't return image errors.

Has anyone experiences similar issues? Suggestions?
I've attached 2 word documents with image samples for items with "image error" and similar items without error.

If you have a hypothesis, please post it. I'm willing to try anything to resolve this issues and activate over 300 SKUs in Google Shopping.

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author CocoP
September 2015

Re: Invalid images- are valid images, but they cause items to be inact

Community Manager
# 2
Community Manager
Answer from Celebird, Top Contributor

this is typically due to three separate issues --
(1) the images have too much blank white-space.
(2) the images are too large for the server to keep pace
with all googlebot and googlebot-image crawl requests;
(3) the robots.txt permissions are not enough.

for (1) remove (crop) as much blank white-space as possible --
the image show show mainly the product itself with a minimum
of any border space.

for (2) try re-submitting the cropped image (1) and if the image
is still too large for google's crawls -- that is, the error messages
are still seen, try reducing the size to 300 to 800 pixels or so.

try the fixes on one or two items and resubmit the new image_link attributes.

be certain to also adjust any additional_image_link images as well.
then, check the products-tab for the image and any messages within
the quality tab approximately 24-72 hours after the feed re-uploaed.

for (3) regardless of what might seem well, or had worked in the past,
or until the issue is resolved directly with google -- try removing all
current googlebot and googlebot-image entries and then, adding
the following nine records (lines) to the very end of the website's
controlling robots.txt
#

User-agent: Googlebot-image
Disallow:

User-agent: Googlebot
Disallow:

#

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author CocoP
September 2015

Re: Invalid images- are valid images, but they cause items to be inact

Community Manager
# 2
Community Manager
Answer from Celebird, Top Contributor

this is typically due to three separate issues --
(1) the images have too much blank white-space.
(2) the images are too large for the server to keep pace
with all googlebot and googlebot-image crawl requests;
(3) the robots.txt permissions are not enough.

for (1) remove (crop) as much blank white-space as possible --
the image show show mainly the product itself with a minimum
of any border space.

for (2) try re-submitting the cropped image (1) and if the image
is still too large for google's crawls -- that is, the error messages
are still seen, try reducing the size to 300 to 800 pixels or so.

try the fixes on one or two items and resubmit the new image_link attributes.

be certain to also adjust any additional_image_link images as well.
then, check the products-tab for the image and any messages within
the quality tab approximately 24-72 hours after the feed re-uploaed.

for (3) regardless of what might seem well, or had worked in the past,
or until the issue is resolved directly with google -- try removing all
current googlebot and googlebot-image entries and then, adding
the following nine records (lines) to the very end of the website's
controlling robots.txt
#

User-agent: Googlebot-image
Disallow:

User-agent: Googlebot
Disallow:

#