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Invalid Merchant Promotions or Merchant Promotions don't exist

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was looking for a brand new gas hob on google shopping yesterday, then I found a merchant who had a 'special offer' link under the details column, so I clicked this link and it opened a message saying 'Marks Electrical, Plus 1/2 Price Matching Hood, Expires in 87 days, No code required, Discount is automatically applied at checkout'.

 

I clicked the shop button for this merchant and it took me to this merchant's website. I put a gas hob and the a cooker hood from the same brand into the basket. I then clicked view basket, the hood was still in full price, then I clicked process to checkout, the hood was still in full price. I have contacted the merchant to report this fake offer, but so far I have not received a reply. I therefore just wonder if a merchant is advertising an invalid promotion or the promotion doesn't exist, can I report it to google? And what google will do about it too?

 

Many thanks!

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Marked as Best Answer.
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Accepted by ElizabethP (Community Manager)
September 2015

Re: Invalid Merchant Promotions or Merchant Promotions don't exist

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi @BART C

 

You can report violations in Shopping Ad's here - https://support.google.com/merchants/contact/policy?hl=en-GB&cfnti=lang.report_policy_vio_aw&cft=3

 

If this is indeed violating policy and Google determines this, then they will deal with the violation accordingly.

 

Tom

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Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Invalid Merchant Promotions or Merchant Promotions don't exist

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi @BART C

 

You can report violations in Shopping Ad's here - https://support.google.com/merchants/contact/policy?hl=en-GB&cfnti=lang.report_policy_vio_aw&cft=3

 

If this is indeed violating policy and Google determines this, then they will deal with the violation accordingly.

 

Tom