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Internal error (9,0) Product Feed Upload

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am extremely confused and new to this. My merchant store has been approved, my website verified, For some reason, though, my product feed will not upload. I am using google sheets because I thought it would be easiest. I keep getting this message - "internal error (9,0)" when I try to upload the data. Since I have no clue what that message means, I also don't know how to fix it. 

Can someone help? 

 

Thanks!

1 Expert replyverified_user

Re: Internal error (9,0) Product Feed Upload

[ Edited ]
Top Contributor
# 2
Top Contributor


first, be certain that the google-account being used with
the merchant-center is not a google-business-account --
google-apps-for-work -- google-apps accounts will not
work with a google-sheets feed.

otherwise, simply be certain only one feed has been
registered only once and the sheet can be accessed
by anyone with the url --
https://merchants.google.com/Home?#feeds.dashboard
https://support.google.com/merchants/answer/2364723

 

otherwise, try logging-out of google altogether and clearing

the browser's cache and cookies; or, try a different browser

such as chrome.

otherwise, forum-members cannot look into the feed or account --
we can mainly offer suggestions based on the information posted
here in the public forum.

however, a merchant-center, product-listing-ads
support specialist may be contacted directly --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206