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Incorrect product listings

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear Support Team,

 

It has been observed that after made listing on google shopping, google showcase products incorrectly.

 

Here I mean if I have XYZ Pack of 12 then google showcase inside XYZ Pack of 1... so our price looks greater and hence we loss sales everyday.

 

I have checked all data/product information I do not find any loop holes into same. Even if we have correct UPC and product name in google shopping, product listed wrongly. Please find below some of example where they listed under wrong product title.

https://www.google.com/search?num=100&output=search&tbm=shop&q=g.h.+cretors+popped+corn%2C+chicago+m...

Pack 12 product shown under non pack product title where pack 12 product title was already available. You can see in above links.
 
Please advice us.
 

1 Expert replyverified_user

Re: Incorrect product listings

Rising Star
# 2
Rising Star
Not sure I understand what you are trying to say.

But if you are selling a multipack the price of the multipack will be listed. As that is required.
If you want to compete with other merchants with the lower price, than you need to list a single product.

However as your explanation is not very clear, my answer might be wrong. Would you be able to clarify?
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Re: Incorrect product listings

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Can you tell us a reason why our products listed in wrong product title?

Example,

Our Product: WILD PLANET WILD SARDINES IN SPRING WATER, 4.375 OUNCE TIN (PACK OF 12)

Now its listed under non pack 12 product,
https://www.google.com/search?num=100&tbs=vw:l,mr:1,seller:105408716&tbm=shop&q=WILD+PLANET+WILD+SAR...

Re: Incorrect product listings

Rising Star
# 4
Rising Star
Ah, this is called combined listings which is based on GTIN, MPN and other identifiers. Google automatically combines these products and lists the most suitable title.

There is nothing you can do to be listed separately, if you feel that the title represents the product inaccurate you can submit a notice below.

https://support.google.com/merchants/contact/policy?hl=en&p=shop
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Re: Incorrect product listings

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Ah, Sorry I gone through link provided by you but I do not see option where I can raised the concern.

Re: Incorrect product listings

Rising Star
# 6
Rising Star
Than contact Google.
https://support.google.com/adwords/answer/8206/?display=categories&rd=1#contact=1
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Re: Incorrect product listings

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Not Yet. Have contacted google and they said they made changes but still not reflected. I will wait till today evening or else will contact you or google again.