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Images not updating in PLA.

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# 1
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I've updated images for most of my product photos but the images are not updating in our PLA. I've tried recreating the feed. Is there way to force the images to refresh? It has been over a week since we made these changes.

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Maia S
September 2015

Re: Images not updating in PLA.

Top Contributor
# 2
Top Contributor
be certain that the images meet google's requirements --
and the images can be crawled successfully by google
otherwise, the images will not show.

for example, an image cannot contain promotional text and the image of
the product should be between approximately 300x300 and 400x400 pixels --
but not much smaller or much larger.

the server's log files should show google's crawl requests --
check the server's logs 24-72 hours after a feed re-upload;
if the item images still do not show then the issue is typically
related to google's policies or requirements.

otherwise, about the only way to force a refresh
is to rename the image file (url) being submitted
and resubmit the feed with the new names.

alternatively, sometimes adding a random
url parameter may force an image refresh; e.g.
http://www.example.com/images/products/red-wagon.jpg?update=041414

otherwise, google may be contacted here:
http://support.google.com/merchants/bin/request.py?contact_type=item_error
simply select other to explain the issue to google.