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How to report a technical issue with Merchant Center account UK

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, would you please help me to find a way to contact technical support so that they can check some technical issues affecting our account, I called the number but the people who answer are not technical at all, they say they are unable to help.

 

The issue we have is creating feed rules, we were able to create just one but after this nothing else can be clicked. We need to create 3 more but every time gives an error. This is a simple task and with no many options for us to explore and fix, it is obvious something outside our control, we need to have tech support to take a look at it, please help.

 

Jenny

3 Expert replyverified_user

Re: How to report a technical issue with Merchant Center account UK

Top Contributor
# 2
Top Contributor
after a rule has been added to a feed,
the only actions are add, edit, and delete,
only with respect to specific attributes.

google reads the forums but there
is no separate technical contact --
sometimes, asking for a merchant-center
product-listing-ads support-specialist helps.

Re: How to report a technical issue with Merchant Center account UK

Community Manager
# 3
Community Manager
Hi Zuzana,

I'm sorry to hear that you're having this issue. Can you please post a screenshot of the error you're seeing, so that I can investigate? Please make sure not to include any personal information, such as your account number or email address, in the screenshot.

Cassie

Re: How to report a technical issue with Merchant Center account UK

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Cassie, I apologize for the late reply, I just saw the message. The issue we are having is with the Automatic Item Update, it goes on and off and we just can't figure it out, do you know what may be causing this issue? We use BigCommerce as platform. Thank you for your help

Kind Regards,

Zuzana

Re: How to report a technical issue with Merchant Center account UK

Top Contributor
# 5
Top Contributor
I have looked at the rules, please note you can only add one rule per target attribute.

As an aside note, we can't upload images to the community forum. Errors.

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