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How to remove one item that sold from 2014 PLA segmented Adwords

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I'm trying to remove an item that sold from the google shopping adwords, as it still shows up under segmented PLA campaign. When I click on it, it says:

 

This product group does not contain any products.

 

Does this mean I am not spending any more money on it? I just want to be sure and would like to remove it entirely. Possibly the google shopping feed has just not updated to show it is not in stock? Our feed only lists items that are in stock, but they don't seem to disappear from the PLA campaign unless there is a time-lag I'm not catching.

 

Thanks for any info on this!

Anne

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by RachelM (Google Employee)
September 2015

Re: How to remove one item that sold from 2014 PLA segmented Adwords

Top Contributor
# 2
Top Contributor
the best likely course would be to contact
a person at google so they can look directly
into the account to be certain of the item's
status and if clicks are being charged or not.
https://support.google.com/adwords/answer/1385067
https://support.google.com/adwords/answer/1385067?#contact=1

be certain to emphasize that the issue relates to product-listing-ads.


View solution in original post

Marked as Best Answer.
Solution
Accepted by RachelM (Google Employee)
September 2015

Re: How to remove one item that sold from 2014 PLA segmented Adwords

Top Contributor
# 2
Top Contributor
the best likely course would be to contact
a person at google so they can look directly
into the account to be certain of the item's
status and if clicks are being charged or not.
https://support.google.com/adwords/answer/1385067
https://support.google.com/adwords/answer/1385067?#contact=1

be certain to emphasize that the issue relates to product-listing-ads.


Re: How to remove one item that sold from 2014 PLA segmented Adwords

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you! I will.