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How to integrate reviews from Google Customer Reviews Program with reviews on GoogleMyBusiness Page?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We shifted to Google Customer Reviews Program and have been asking all our verified customers reviews that are now feeding into our seller ratings. The issue is that these reviews don't feed in to the reviews on our Google My Business listing that shows on the side when someone searches for the brand name. How can we make this possible? Asking customers to leave a review at both places is an overkill.

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Parag J
November

Re: How to integrate reviews from Google Customer Reviews Program with reviews on GoogleMyBusiness P

[ Edited ]
Top Contributor
# 2
Top Contributor

questions related to the google-customer-reviews
program, may be submitted directly to google --
https://support.google.com/merchants/contact/gcr_merchant_contact

yes, google-my-business reviews are mainly for location-extensions;
google-customer-reviews are mainly for seller-ratings-extensions --
there is currently no formal documented integration of the two.

generally, any such integration, or display of reviews information, related to
google-customer-reviews, outside of the published documentation, is a policy
violation and grounds for removal from the program, at any time.

google-my-business/google-places reviews may sometimes show as star-ratings
with respect to location-extensions, purely at google's discretion -- but
are currently, purposefully, entirely unrelated to seller-ratings-extensions.

google tends to be much more strict with seller-ratings-extensions and
the google-customer-reviews program, with respect to how and what
data is collected from users, and where and how such collected data
may be displayed, than with respect to location-extensions, or any
google-my-business/business-listings reviews.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Parag J
November

Re: How to integrate reviews from Google Customer Reviews Program with reviews on GoogleMyBusiness P

[ Edited ]
Top Contributor
# 2
Top Contributor

questions related to the google-customer-reviews
program, may be submitted directly to google --
https://support.google.com/merchants/contact/gcr_merchant_contact

yes, google-my-business reviews are mainly for location-extensions;
google-customer-reviews are mainly for seller-ratings-extensions --
there is currently no formal documented integration of the two.

generally, any such integration, or display of reviews information, related to
google-customer-reviews, outside of the published documentation, is a policy
violation and grounds for removal from the program, at any time.

google-my-business/google-places reviews may sometimes show as star-ratings
with respect to location-extensions, purely at google's discretion -- but
are currently, purposefully, entirely unrelated to seller-ratings-extensions.

google tends to be much more strict with seller-ratings-extensions and
the google-customer-reviews program, with respect to how and what
data is collected from users, and where and how such collected data
may be displayed, than with respect to location-extensions, or any
google-my-business/business-listings reviews.