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How to force replacement of current PLA image with a new PLA image?

[ Edited ]
Arz
Visitor ✭ ✭ ✭
# 1
Arz
Visitor ✭ ✭ ✭

Hey everyone

 

Just as the title suggests...

I have 8 item IDs 3 of 8 show the new correct product image, 5 are still showing old image.

 

It's been weeks since the feed had the correct image updated. PLA feed is uploaded hourly.

 

Things I've tried

  • Manual upload.
  • Deleting the 8 products from GMC then uploading the feed again.
  • Deleting the 8 products from GMC then creating a new feed with only those 8 IDs and a completely different image URL.

Support told me to remove my 8 products and to submit my feed again in 3 days - I'm going to try this next if there's no suggestions.

 

Has anyone else run into an issue like this? Where their new image url wasn't crawled but instead an out dated image was used?

 

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Arz
April 2017

Re: How to force replacement of current PLA image with a new PLA image?

[ Edited ]
Top Contributor
# 2
Top Contributor

google may cache existing images for a few months -- not weeks -- by design.

about the only way to hint to google, to clear its image-cache,
is by using a new file/name, adding a random url-parameter,
moving the file to a new/different directory, using a different,
supported, file-format -- or some combination of these; e.g.
from:
http://www.example.com/images/red-wagon.jpg
to:
http://www.example.com/new-images-2017/red-wagon-0418.png?update=0418

otherwise, as was indicated, also removing the item, waiting a few days,
and then submitting the new image, with the new file/directory is about
the only other possibility -- this may also trigger a re-review of the item.

 

be certain that the items are, naturally, removed -- by checking the items' id

within the products-list-tab of the merchant-center-account, before adding

back the items and resubmitting the feed -- do not delete an item manually;

a deleted item may take 72-hours or so to be fully removed.

 

even then, google may take a few weeks to update the item's cached image.

using a new or different feed is not recommended, in almost all, or any, cases.

currently, removing an image from google's vast image-cache
cannot be forced directly by users -- only hints are possible.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Arz
April 2017

Re: How to force replacement of current PLA image with a new PLA image?

[ Edited ]
Top Contributor
# 2
Top Contributor

google may cache existing images for a few months -- not weeks -- by design.

about the only way to hint to google, to clear its image-cache,
is by using a new file/name, adding a random url-parameter,
moving the file to a new/different directory, using a different,
supported, file-format -- or some combination of these; e.g.
from:
http://www.example.com/images/red-wagon.jpg
to:
http://www.example.com/new-images-2017/red-wagon-0418.png?update=0418

otherwise, as was indicated, also removing the item, waiting a few days,
and then submitting the new image, with the new file/directory is about
the only other possibility -- this may also trigger a re-review of the item.

 

be certain that the items are, naturally, removed -- by checking the items' id

within the products-list-tab of the merchant-center-account, before adding

back the items and resubmitting the feed -- do not delete an item manually;

a deleted item may take 72-hours or so to be fully removed.

 

even then, google may take a few weeks to update the item's cached image.

using a new or different feed is not recommended, in almost all, or any, cases.

currently, removing an image from google's vast image-cache
cannot be forced directly by users -- only hints are possible.

 

How to force replacement of current PLA image with a new PLA image?

Arz
Visitor ✭ ✭ ✭
# 3
Arz
Visitor ✭ ✭ ✭

I'll go ahead just remove those IDs and exclude them from the feed for the next 3 days.

THanks