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How to Resolve my google merchant account?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi all,

Can anyone guide me how to resolve my google merchant problem?

 

I had uploaded 2 products to google merchant via google sheet,After several days,when we checked the feed,it shows as below:Active then Disproved,Why it will become disproved?

 

Thanks!

 

shoppping feed.jpg

Re: How to Resolve my google merchant account?

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Is everything of these OK - https://support.google.com/merchants/answer/6149970?rd=1 ?

Check diagnostics in the mene where may be more information about problems with your feed/products and after everything will be ok, you can re-review your account.

Tomas

Re: How to Resolve my google merchant account?

[ Edited ]
Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hi @富祥 廖

In cases of disapproval or suspension, you must work directly with Google in order to achieve a successful outcome.

I would suggest checking initially both policy and feed specifications to ensure you are complying with all necessary rules. After such time, please contact Google and ask for further clarification in the case of suspension.

https://support.google.com/merchants/answer/6149970?hl=en-GB
https://support.google.com/merchants/answer/188494?hl=en-GB

You may also like to take a look within the messages sent to yo from Google (little envelope in the top right corner of your Google Merchant center account). This should have a notice in regards to a suspension.

If not, please use one of the following methods.

https://support.google.com/merchants/contact/suspended?hl=en-GB&cfnti=lang.more_information_regardin...
https://support.google.com/adwords/answer/8206?hl=en-GB

Having others look at your account, is not advisable, solely because the list of reasonings that can cause suspension are vast and only Google will be able to resolve this with you.

Tom

Re: How to Resolve my google merchant account?

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
Hi Tom,

Thanks for your reply.

I had tried a few times,The feed was checked successfully by google merchant add-on in the google sheet without any error.

Could you please help us resolve the problem?

Re: How to Resolve my google merchant account?

Participant ✭ ✭ ☆
# 5
Participant ✭ ✭ ☆

Hi @富祥 廖

 

The cause of suspension may not be the feed itself, it could be an issue with your website or other factors. 

 

Like previously mentioned, Google will be the only body that will be aware of the root cause, however, if you can share your URL/link to one of the two items, then we can take a look and make suggestions, however, I would strongly suggest communication with Google as this is the fastest and easiest method to a resolution. 

 

Tom