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How long does an FTP feed take to register in the feeds tab?

BBM
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# 1
BBM
Visitor ✭ ✭ ✭

Hi All,

 

I have configured a Merchant centre account and have been submitting my feed manually for the past few days to ensure that all error and issues are resolved.

 

It's been a few days with the feed running fine, so now I want to switch to automating the feed.

 

I've uploaded a feed via FTP (all appears to be OK) yet the feeds tab in my account is still showing an old feed at the latest feed a few hours since the FTP has run.

 

Does it ake approx 24 hours from a manual upload to an FTP upload or is there a approx time frame for the change to be seen.

 

Also is their any diagnostic tool to see of the ftp version was accepted fine? or will it just appear under the standard diagnostic section?

 

Thanks in advance for your clarification. 

 

 

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Accepted by topic author BBM
June 2016

Re: How long does an FTP feed take to register in the feeds tab?

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

As per the google policy, they will take 24 to 48 working hours to get reviewed and live but as per my experience, it will maximum take 3 to 4 hours for to get live (specially when you already had live products with different methods).

Cheers..

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Marked as Best Answer.
Solution
Accepted by topic author BBM
June 2016

Re: How long does an FTP feed take to register in the feeds tab?

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

As per the google policy, they will take 24 to 48 working hours to get reviewed and live but as per my experience, it will maximum take 3 to 4 hours for to get live (specially when you already had live products with different methods).

Cheers..

Re: How long does an FTP feed take to register in the feeds tab?

BBM
Visitor ✭ ✭ ✭
# 3
BBM
Visitor ✭ ✭ ✭
Many thanks for the clarification Smiley Happy

Re: How long does an FTP feed take to register in the feeds tab?

Follower ✭ ✭ ☆
# 4
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@BBM no need to say Thanks, It's always duty to help each other.

Smiley Happy

Re: How long does an FTP feed take to register in the feeds tab?

[ Edited ]
Top Contributor
# 5
Top Contributor

normally, an ftp upload should show a change
to the last-upload-date, under the feeds-tab,
within a few seconds -- no more than a minute.

generally, be certain there is only one, single, feed registered and
the ftp file (name) matches the registered file name, exactly --
use the same data-feed (file name) for any and all re-uploads;
e.g.
product-inventory-us.txt

be certain there is only one standard, registered, feed, per target-country:
https://merchants.google.com/Home?#feeds.dashboard

there is no concept of old or new feeds added;
the registered-feed (name) is always the same --
the last-upload-date and (possibly) the feed's

content changes.

also, be certain no id values change between re-uploads.

the acceptance of the (ftp) feed is best seen within the feeds-tab --
as changes to the last-upload-date and the file-uploaded-on-date,
under the feed's status-tab, after clicking on the feed's name.

assuming no id values have changed for any physical inventory item,
the products-tab should begin to show changes within a few hours;
but, may take 72-hours or so to fully update -- especially item status
and especially if there are any reviews triggered.

the diagnostics-tab relates mainly to issues after a re-crawl of the website --
as compared against re-uploaded data; regardless of how data is re-uploaded;
the change to the diagnostics-tab may take 72-hours or so.

Re: How long does an FTP feed take to register in the feeds tab?

BBM
Visitor ✭ ✭ ✭
# 6
BBM
Visitor ✭ ✭ ✭

Many thanks for your detailed response and this is the issue that concern me,

 

"normally, an ftp upload should show a change to the last-upload-date, under the feeds-tab, within a few seconds -- no more than a minute."

 

I'm seeing no change at all (with the exact same single file I manually upload) yet my FTP process reports no errors Smiley Frustrated

 

I wish merchant centre had a log of ftp feeds somewhere....

Re: How long does an FTP feed take to register in the feeds tab?

Follower ✭ ✭ ☆
# 7
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@Celebird It's really detailed... Appreciated your efforts...

Re: How long does an FTP feed take to register in the feeds tab?

[ Edited ]
Top Contributor
# 8
Top Contributor

first, you're welcome.

google's ftp servers usually respond rather quickly --
about the only ftp-log is the feeds-tab and especially
the last-upload-date.

be certain the ftp client is in passive-mode, the
feed-file, ftp-username, and ftp-password match
the merchant-center exactly, and there have been
no recent changes to the ftp-password --
if sftp is used there is additional configuration.

a typical ftp-client shows the file name, bytes sent, and transfer status.

there can be ftp-server issues at times, that may cause a delay;
especially if multiple ftp re-uploads happen too frequently or the
inventory sizes are rather large -- on the order of 100,000 items.

also, try clearing the browser's cache and cookies
or using a different browser, to be certain that
the merchant-center details are up-to-date.

also, possibly try the ftp-put directly, by-hand --
to inspect any issues reported back to the client

or to help trace any network-related issues.

 

otherwise, google may be contacted directly.