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How long before AdWords gets updated feed?

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# 1
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We have updated our feed and it shows in the merchant centre. However, when I start a new Shopping Campaign in AdWords it doesn't show the new products. Last time this happened it took about a week for the products to show. Can it not update faster?

 

Thanks.

2 Expert replyverified_user

Re: How long before AdWords gets updated feed?

Rising Star
# 2
Rising Star
Hi

Well it says here if you submit your items for the first time to a particular target country, it may take up to 2 business days for your items to be reviewed and begin appearing in our search results.

https://support.google.com/merchants/answer/188477?hl=en

But I'm sure it wont take 7days to update the feed

Re: How long before AdWords gets updated feed?

[ Edited ]
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# 3
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It's the same country and last time we made big changes it took about 7 days for them to show up.

Re: How long before AdWords gets updated feed?

Follower ✭ ☆ ☆
# 4
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It seems to be a problem with Shopping Campaigns and not PLAs.

My old PLAs are picking up the new feed but Shopping Campaigns aren't.

Re: How long before AdWords gets updated feed?

Top Contributor
# 5
Top Contributor
be certain that the same items are not being
listed using more than one product-listing-ads
campaign type.

Re: How long before AdWords gets updated feed?

Follower ✭ ☆ ☆
# 6
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They would still show up when creating a Shopping Campaign, if not on Google itself. So basically we updated our feed on Monday and it still isn't showing when I go to make a new Shopping Campaign. Our old PLAs picked up the new feed by Tuesday but 4 days later and I still can't see the products when going to make a new Shopping Campaign.

I tried speaking to Google now via their chat system but he just stopped talking half-way through the conversation...

Re: How long before AdWords gets updated feed?

[ Edited ]
Top Contributor
# 7
Top Contributor

a google-adwords representative from the google
ads-team may also be contacted on the phone --
http://support.google.com/adwords/answer/1385067

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize
that the issue is related to "product listing ads".

 

generally, any data-feed update may require a review within the

merchant-center before being released into the adwords account

 

also, be certain that the items, feed, website, or

account has not been disapproved or suspended

within the merchant-center.

 

also, depending on the feed changes, items may not properly

match a product-group -- if so, items may not be seen at all;

otherwise, clicking on the "view full list of products” within the

products-group should show matching products in that group.

 

Re: How long before AdWords gets updated feed?

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# 8
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He got back to me. Apparently we got disconnected. He says he has escalated the situation so a specialist will look into it.

Thanks.

Re: How long before AdWords gets updated feed?

Top Contributor
# 9
Top Contributor
"escalated the situation so a specialist will look into it."

that's good news and thank you for the update.