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How do I find the reason for disapproved items?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

Over the past few days several of my items have been disapproved that we once approved. I did not change my data feed and cannot find anywhere on the site that tells me what policy the listing violates. Is there a place that lists what is wrong with the item information that I just don't see?

 

Thank you,

Tracy

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: How do I find the reason for disapproved items?

[ Edited ]
Top Contributor
# 2
Top Contributor


first, check the main dashboard-tab of the
merchant-center for overall account status.

then, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed errors, warnings, or notifications.

then, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

then, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on the link under the technical-details area.

note that google may only offer examples of
issues -- not necessarily a comprehensive list.

issues with the website, submitted data, or
physical inventory may trigger a disapproval.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar filters.

otherwise, reviewing all the rules, policies, and specifications and
hand-inspecting all the attributes submitted, the entire website,
and the physical inventory, may sometimes uncover the issue.

otherwise, forum members cannot look into data-feeds or accounts --
we would need much more information such as any exact messages,
screen-captures, the registered url, etc, to help diagnose the issue.

otherwise, the best likely course would be to contact google directly.

generally, google may disapprove an item or feed
at any time -- there is no such status as approved.

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: How do I find the reason for disapproved items?

[ Edited ]
Top Contributor
# 2
Top Contributor


first, check the main dashboard-tab of the
merchant-center for overall account status.

then, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed errors, warnings, or notifications.

then, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

then, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on the link under the technical-details area.

note that google may only offer examples of
issues -- not necessarily a comprehensive list.

issues with the website, submitted data, or
physical inventory may trigger a disapproval.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar filters.

otherwise, reviewing all the rules, policies, and specifications and
hand-inspecting all the attributes submitted, the entire website,
and the physical inventory, may sometimes uncover the issue.

otherwise, forum members cannot look into data-feeds or accounts --
we would need much more information such as any exact messages,
screen-captures, the registered url, etc, to help diagnose the issue.

otherwise, the best likely course would be to contact google directly.

generally, google may disapprove an item or feed
at any time -- there is no such status as approved.

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist