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How do I add a send a review to my website online

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

So I have a google merchant account now, and I like to have buyers or customer after they purchased to ask for a review. So how do I add a review to my website. Something like what the https://www.designbyhumans.com/ have. That they have a google review. Its not a google place review I believe since when I google it by just there name no google place review is showing. So I think its a google merchant review. There link is like this on google merchant..

https://www.google.com/shopping/seller?q=designbyhumans.com&hl=en_US

 

Anyone can advice me how I can achieve it also?

 

Thank you

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
June

How do I add a send a review to my website online

Top Contributor
# 2
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June

How do I add a send a review to my website online

Top Contributor
# 2
Top Contributor

How do I add a send a review to my website online

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Celebird,

I have added it, but after adding, there is no link for the customer to send the reviews.

Any idea how I can achieve it that customer can send reviews?

How do I add a send a review to my website online

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome.

there is no such link for the customer to send the reviews;
there is no direct link, to send-a-review, on the website.

rather, the link on the website is only on the order-confirmation page,
for a customer to agree to opt-in; if the user agrees (opts-in), then
google may send an email containing a survey/review invitation, after
a purchase arrives -- the link and details for sending the review/rating,
is part of google's invitation.

there are only two links (modules) that are placed on the website:
(1) order-confirmation opt-in module; (2) the badge module;

(1) order-confirmation link --
an opt-in link, placed on the site's order-confirmation-page, for all users;

(2) badge link --
a google-customer-reviews badge module/link -- that points to:
(a) the google-customer-reviews badge, (b) a ratings summary, and
(c) a corresponding seller-ratings page, hosted on google-shopping.

if the badge (link) is placed on the website,
the badge will appear only *after* meeting all
google's rules and requirements -- the badge's
display may be automatically blocked by google,
if any part of the requirements are currently
not being met, or a policy has been violated.

the details are within the previously posted link.

otherwise, a google-customer-reviews team, support-specialist, may be contacted:
https://support.google.com/merchants/troubleshooter/7210868

How do I add a send a review to my website online

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks.. I have the badge link. So with badge link only can customer that purchased submit a review or I have to add the opt in code?

 

Also the code for opt-in https://support.google.com/merchants/answer/7106244?hl=en, reading the article how, just not sure what to put in the code requirements. Im using woocommerce, had you had an experience how to add it?

 

Thanks

How do I add a send a review to my website online

Top Contributor
# 6
Top Contributor

the badge and opt-in are entirely separate.

the badge module is optional, typically on the site's home-page, or other
website-pages where the merchant wishes to highlight participation in the
google-customer-reviews program; then, google will display the badge only
if the merchant meets all requirements and is in good-standing.

the opt-in module is mandatory and required on all order-confirmation pages.

for specific details on how to add the opt-on and badge modules,
on a woocommerce site, the best likely course would be to contact
woocommerce-suppport directly --
https://woocommerce.com/contact-us/

 

How do I add a send a review to my website online

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks.. I found a plugin to use for the review and optin. Is there away to know if the opt in is working or not? Will doing a test order send a opt in review?

How do I add a send a review to my website online

[ Edited ]
Top Contributor
# 8
Top Contributor

first, you're welcome and that sounds like good news.

 

if the opt-in is working, then an opt-in link/module must

be on the order-confirmation page and triggered each

and every time an order is completed; completing any

order must show the opt-in to the user/customer --

or is otherwise a policy violation.

 

see also

google-customer-reviews-opt-in.png

How do I add a send a review to my website online

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I see..

 

Thanks.. Will make a test purchase and will see..

 

Thank you!