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How can I add FTP username and password. I receive error.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How can I add FTP username and password. I receive error.

I get red error box stating oops unable to process.

1 Expert replyverified_user

Re: How can I add FTP username and password. I receive error.

Community Manager
# 2
Community Manager
Hi Melanie,
Have you created an FTP account first?

https://support.google.com/merchants/answer/160627?hl=en

Kathleen

Re: How can I add FTP username and password. I receive error.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I am having along the same troubles. I got into 'Settings' and then 'FTP' and I have a username and password there but I need to change the password. I try doing that and I get the 'Oops something went wrong' error message. I need help please?

Re: How can I add FTP username and password. I receive error.

Community Manager
# 4
Community Manager
This sounds like a browser error. Have you cleared your cache and cookies?