AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
2.3K members online now
2.3K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Help with Google Merchant Centre

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

 

We have a Shopify store which we have linked to Adwords, Merchant Centre and Analytics. 

 

We use the Shopify Google Shopping App to publish products and send feed over. 

 

From Shopify dashboard everything is published with no errors or warnings. From Merchant dashboard we have 14 products unpublished as they have no colour selected. We can't find where we can select the colour for these products. Any advice please?

 

Also, the Shopify app provides a feed which is update frequently but no feed as showing in the feed centre. Is this correct?

 

Many thanks. 

 

Craig 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2017

Help with Google Merchant Centre

Top Contributor
# 2
Top Contributor

only physical items may be submitted -- each color submitted
must match the physical item that is being sold and shipped,
and is usually defined within the e-commerce system.

generally, google does not directly support
third-party e-commerce systems such as shopify.

the best likely course would be to contact shopify-support directly --
or also possibly ask the question within shopify's official forums.

 

for the issue related to not seeing data within the merchant-center,

google may be contacted directly -- this is mainly a peer-to-peer

forum and forum-members cannot look into any account details.

see also

https://help.shopify.com/questions
https://ecommerce.shopify.com/forums

https://support.google.com/merchants/contactflow

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2017

Help with Google Merchant Centre

Top Contributor
# 2
Top Contributor

only physical items may be submitted -- each color submitted
must match the physical item that is being sold and shipped,
and is usually defined within the e-commerce system.

generally, google does not directly support
third-party e-commerce systems such as shopify.

the best likely course would be to contact shopify-support directly --
or also possibly ask the question within shopify's official forums.

 

for the issue related to not seeing data within the merchant-center,

google may be contacted directly -- this is mainly a peer-to-peer

forum and forum-members cannot look into any account details.

see also

https://help.shopify.com/questions
https://ecommerce.shopify.com/forums

https://support.google.com/merchants/contactflow