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Help help help google merchant feed suspended because of tax setting

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi 

I have tried phoning Google merchant team and have been sent a standard e-mail saying it could take up to 3 working days to get back to me!!! OUch!! In the meantime we am losing valuable business because our products aren't being displayed in Google shopping.

 Has anyone else come across this issue? The tax setting only shows tax setting for the United States and not the UK and there's no option to change it. So we can't show our products prices including our 20% vat.Any suggestions. Our website is run through Shopify. Any help would be greatly appreciated. 

3 Expert replyverified_user

Re: Help help help google merchant feed suspended because of tax setti

Top Contributor
# 2
Top Contributor
Hello, Michele.

Please refrain from posting several time and asking the same question. In your case, you're not supposed to use the tax setting inside Merchant Center, as that is for US only ( https://support.google.com/merchants/answer/160162?hl=en ). In your case, you should simply include VAT in the price specified in the feed. How to do it in Shopify, specifically, is a question for the Shopify community.

Hope it helps.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Re: Help help help google merchant feed suspended because of tax setti

Top Contributor
# 3
Top Contributor
Hello Michele,

For starters you need to add the product prices VAT inclusive. You can't submit product prices or shipping prices without VAT. As Google Shopping is a consumer orientated environment this is a requirement for all Non US Countries.

So you need to change all your prices in Shopify to be vat inclusive, you can place a vat exclusive price. But when a customer ads it to the basket the vat inc must be visible.

You can find more about it here
https://support.google.com/merchants/answer/188494?hl=en
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Re: Help help help google merchant feed suspended because of tax setti

[ Edited ]
Top Contributor
# 4
Top Contributor

for u.k. submitted data a vat-inclusive price is indeed required.

however, a vat-inclusive price is required for
only most non-us target-countries -- not all.

see also
https://support.google.com/merchants/search?q=vat
https://www.en.advertisercommunity.com/t5/Google-Shopping-and-Merchant/Any-help-please-google-mercha...