The info provided does not allow us to give you any advice, please provide more info. If it's confidential than please contact Google Adwords directly in the top right corner.
Here are some general check lists
Check that your products are approved in Google Merchant
If no, resolve the issues under products > feed and products > diagnostics
if yes, than check Adwords that you have it correctly setup, such as campaign settings and ad group setup, bidding, negative keywords etc...
Check the basics, if you need more help, please give us more info and what you have already checked.
Hope it helps.
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