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Having Gift Cards in my Shop leads to suspension of all products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello experts,

 

We are setting up a Google Shopping campaign via the Merchant Center and have imported a Shopware (CMS) product feed for this purpose. After the import,we received the message "Account suspended due to policy violation: Unsupported Shopping content".

 

The problem turned out to be Shopping Vouchers/Gift Cards which are sold in our shop and sent to customers via E-Mail to print-at-home.

 

According to the AdWords Hotline, just having these gift cards in our shop disqualifies the shop as a whole for the shopping programme - even if the gift cards are removed from feed and product list. This would mean: No other solution than removing the gift cards from our online shop altogether.

 

My question is: Are there really no possibilities to have a active Shopping Campaign for a Shop which also sells digital Gift Cards? It seems so unlikely that none of the online shops using google shopping have gift vouchers in their product range...? Smiley Happy

 

 

Best regards,

 

Phil

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
May 2017

Having Gift Cards in my Shop leads to suspension of all products

Top Contributor
# 2
Top Contributor

For policies regarding gift cards please read :

https://support.google.com/merchants/answer/2877565?hl=en

https://support.google.com/merchants/answer/6149970?hl=en

https://support.google.com/merchants/answer/6150006?hl=en

 

Make sure to adhere to all above policies and than some.

 

Google limits digital goods, as you are selling a print out, this is considered a digital good.

 

You will need to make sure to sell tangible goods.

 

However, make sure you fully understand and have read the policies as what I suggest might not resolve your issue.

 

Hope it helps

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May 2017

Having Gift Cards in my Shop leads to suspension of all products

Top Contributor
# 2
Top Contributor

For policies regarding gift cards please read :

https://support.google.com/merchants/answer/2877565?hl=en

https://support.google.com/merchants/answer/6149970?hl=en

https://support.google.com/merchants/answer/6150006?hl=en

 

Make sure to adhere to all above policies and than some.

 

Google limits digital goods, as you are selling a print out, this is considered a digital good.

 

You will need to make sure to sell tangible goods.

 

However, make sure you fully understand and have read the policies as what I suggest might not resolve your issue.

 

Hope it helps

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’