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Has Anyone Seen This Icon In Their Merchant Centre?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I'm been having this issue for several weeks now.  I have random products that are showing this "timer" icon instead of the tick.  My product feed is around 1900 products and this is only effecting a small number of products and seems to be effecting particular brands.  

When i click on the product to view more detail is shows as Active for shopping but it isn't showing in the google shopping search results nor showing any traffic.  (see image) 

 

Anyone else have this problem or any ideas how to resolve it?feed-icon.JPG

1 Expert replyverified_user

Has Anyone Seen This Icon In Their Merchant Centre?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello,

 

You can find more information about this product status here:

https://support.google.com/merchants/answer/160491?hl=en

 

If you are still not sure, I recomemmend you to contact Google Merchant support.

 

Regards,

 

Hana

Has Anyone Seen This Icon In Their Merchant Centre?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

yep, i've contacted support, but they are not being very helpful in fixing the problem

Has Anyone Seen This Icon In Their Merchant Centre?

Rising Star
# 4
Rising Star

The timer icon means, your products is under a re-review, this is triggered if parts of product information has been changed.

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