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Google shopping advise

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

from the Merchant Center i'm trying to download a template for google shopping, when I hit SAVE at the following screen,

 

"After clicking Save, you will be directed to a new window where you will accept permission settings for Merchant Center to access your Google Drive to set up this spreadsheet.Learn more"

 

Then i get the below message?

 

Oops! Something went wrong. Please try again.

 

Thanks


 
 
2 Expert replyverified_user

Re: Google shopping advise

Top Contributor
# 2
Top Contributor
Hi Jimmy
Probably a temporary problem, can you try again now?

Re: Google shopping advise

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
same thing? i'll list below the steps I'm doing to help better understand, thanks

Log into Merchant center, Feeds, +Data Feed, Std Mode, Feed Type "Products", US, Name , Continue, Pick Google spreadsheets, Continue, Click Accept for the following

After clicking Save, you will be directed to a new window where you will accept permission settings for Merchant Center to access your Google Drive to set up this spreadsheet.Learn more
Please grant permission for Merchant Center to add this spreadsheet to your Google Drive by clicking Save and accepting the settings that appear in a new window.

Then: Oops! Something went wrong. Please try again.

Re: Google shopping advise

[ Edited ]
Top Contributor
# 4
Top Contributor


(1) be certain that the live, standard, products feed has not
already been registered, by checking the feeds-tab of the
account -- generally, only one, single, live feed should ever
be registered, only once.
https://merchants.google.com/Home#feeds.dashboard

there should be only one, single, standard products feed seen in the feeds list.

preexisting google-sheets cannot be re-registered and the live registered feed
should normally not be deleted -- unless a person at google indicates to do so.

(2) be certain that pop-ups and similar pages are not being blocked
by the browser-settings or a browser-plugin -- a google-spreadsheet
registration requires a popup-window to accept the permission-settings.

also, try clearing the browser's cache and
cookies before using the merchant-center.

otherwise, simply try a different browser such as chrome.

(3) be certain that a google-apps-account is not being used.

if a google-apps account is being used to access the merchant-center
then, a google-spreadsheet cannot be used as a registered feed-type --
regardless of which browser is being used; other than a browser issue,
using a google-apps-account with the merchant-center is the most
common reason for that specific oops-error.

(4) note that the template generated is rather generic and does not
indicate what is required (or not required) for a specific type of item --
to determine what is required for a specific type of item be certain to
follow the following summary chart:
https://support.google.com/merchants/answer/1344057

also, using a test-feed before submitting the live, standard, products-feed
is generally a best-practice and can help avoid many feed or related issues --
https://support.google.com/merchants/answer/1188998

otherwise, a support specialist should likely be contacted directly.

see also
https://support.google.com/merchants/answer/160567
https://support.google.com/merchants/#topic=3404779
https://support.google.com/accounts/answer/72709