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Google merchant center - shopping ads - Not Working

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello everyone, new here , so hopefully this is in the right place. So i have been looking into shopping ad's to hopefully get a much needed boost on sales. Now i have been waiting since 8th October, No errors or warnings with my products, nor any account or feed problems. All items are just sitting pending. Am i missing something here?

 

Any info would be great.

 

All the Best

 

Paul

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
October

Google merchant center - shopping ads - Not Working

[ Edited ]
Top Contributor
# 2
Top Contributor

if the items are still pending-review after 3-5 business-days, first
verify that all submitted data, images, landing-pages, e-commerce,
the entire website, physical products, on-hand inventory, business,
business-practices, supply-chains, etc., meet all current rules, policies,
and specifications, related to shopping-ads and the merchant-center,

for the countries being targeted.

 

google does not necessarily report all possible issues, so a hand-inspection,
after reviewing all the rules, policies, and specifications, may be required.

then, recheck under the merchant-center-account for any reported issues --

check the feed status/processing details by clicking on the feed's name:
https://merchants.google.com/mc/products/sources

check the home-tab and diagnostics-tabs:
https://merchants.google.com/mc/merchantdashboard
https://merchants.google.com/mc/insights
https://merchants.google.com/mc/apidashboard
click on any current-issues messeges within the blue-boxes, near the bottom.

check item-status by clicking on the item's title under the products-list-tab:
https://merchants.google.com/mc/items

check the message-archive by clicking on the mail-envelope and subject-lines:
https://merchants.google.com/mc/inbox

simply fix any reported issues and resubmit the feed.

otherwise --

google may be contacted by clicking on the three-dot icon, near the
upper-right-hand-corner of the google-merchant-center-account --
select help -- near the bottom, under contact-us.

or, google may also be contacted within the linked ad-account, under help --
https://support.google.com/adwords/answer/1704378
https://support.google.com/adwords/answer/6306925

or, google may also be contacted by logging-in to the google-account
associated with the merchant-center-account, and navigating here:
https://support.google.com/merchants/contact/processing
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/contactflow

weekdays, during normal business-hours, is usually best.

when contacting google, indicating, early on,
that the issue is related to shopping-ads and
the merchant-center-account, sometimes helps.

 

see also

https://support.google.com/merchants/answer/6363310

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/topic/7286989

https://support.google.com/merchants/topic/7293660

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
October

Google merchant center - shopping ads - Not Working

[ Edited ]
Top Contributor
# 2
Top Contributor

if the items are still pending-review after 3-5 business-days, first
verify that all submitted data, images, landing-pages, e-commerce,
the entire website, physical products, on-hand inventory, business,
business-practices, supply-chains, etc., meet all current rules, policies,
and specifications, related to shopping-ads and the merchant-center,

for the countries being targeted.

 

google does not necessarily report all possible issues, so a hand-inspection,
after reviewing all the rules, policies, and specifications, may be required.

then, recheck under the merchant-center-account for any reported issues --

check the feed status/processing details by clicking on the feed's name:
https://merchants.google.com/mc/products/sources

check the home-tab and diagnostics-tabs:
https://merchants.google.com/mc/merchantdashboard
https://merchants.google.com/mc/insights
https://merchants.google.com/mc/apidashboard
click on any current-issues messeges within the blue-boxes, near the bottom.

check item-status by clicking on the item's title under the products-list-tab:
https://merchants.google.com/mc/items

check the message-archive by clicking on the mail-envelope and subject-lines:
https://merchants.google.com/mc/inbox

simply fix any reported issues and resubmit the feed.

otherwise --

google may be contacted by clicking on the three-dot icon, near the
upper-right-hand-corner of the google-merchant-center-account --
select help -- near the bottom, under contact-us.

or, google may also be contacted within the linked ad-account, under help --
https://support.google.com/adwords/answer/1704378
https://support.google.com/adwords/answer/6306925

or, google may also be contacted by logging-in to the google-account
associated with the merchant-center-account, and navigating here:
https://support.google.com/merchants/contact/processing
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/contactflow

weekdays, during normal business-hours, is usually best.

when contacting google, indicating, early on,
that the issue is related to shopping-ads and
the merchant-center-account, sometimes helps.

 

see also

https://support.google.com/merchants/answer/6363310

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/topic/7286989

https://support.google.com/merchants/topic/7293660