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Google merchant center account disapproved: UNTRUSTWORTHY PROMOTIONS

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hello, our google merchant center account was being active after we submit the product feed successfully 2-3 days later, but now it turned to be disapproved. 

we get an email notice ad following: our store url is

    UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT) The online shopping experience offered through your website was considered unsatisfactory for Google Shopping users at this time. In determining whether a merchant or site is untrustworthy we may review information from multiple sources including your website, product listings, accounts and 3rd-party sources. Due to the sensitive nature of the review we are unable to provide further details. Finally, we encourage you to build a track record of good customer service.

    we have listed specifically on our site for the return policy、privacy policy、shipping method and other terms. and our product is google_allowed. so we do not know the specific reason for our account and how to solve this problem?


1 Expert replyverified_user

Google merchant center account disapproved: UNTRUSTWORTHY PROMOTIONS

Top Contributor
# 2
Top Contributor

generally, untrustworthy-promotions is a rather serious policy violation
that takes into account a business, product supply-chain, and how the
entire business and its products have been represented to the public.

if there is any chance for reinstatement, the details of what needs to change
and google's contact information after the changes are made, will be outlined
within the original suspension email from google.

if so, simply make the indicated changes and then contact google per the email.

however, if the suspension was made permanent and nothing
can be done to change the decision of the policy-teams, then
google will not offer any information, whatsoever, as to why.

unfortunately, in such cases, google will not not
give any specific reason and nothing can be done.

Google merchant center account disapproved: UNTRUSTWORTHY PROMOTIONS

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thank you for your reply and i want to cry now....